Inside Sales Engineer
at Schneider Electric
Taguig, Taguig, Philippines -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 05 Sep, 2024 | Not Specified | 07 Jun, 2024 | 1 year(s) or above | Customer Service,Ee,Bpo,Order Management | No | No |
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Description:
DESCRIPTION - EXTERNAL
- Track and work with Customer Orders within Business System and react as necessary
- Responsible for Order management, Order Entry and Expedites
- Provides customer inbound, outbound phone support and marketing initiatives through phone and email
- Follows team’s defined process and procedures and company policies
- Ensures that required information is logged into central information system pertaining to customer information and request
- Provides accurate solution/assistance to customers on a timely manner
- Ensures completeness of required parameters for order entry.
- Reply to customers asking for their order status and expedite
- Regularly updates self on product and process developments
- Escalate out of his boundary issues to team lead
- Provide and generate individual and team reports
- Reports to manager of the things possible areas for improvement
- Ensures that orders are entered accurately
- Clarify or verify order details to customers or field sales engineers
- Follows the order entry process set
- Anticipates and foresees order entry requirements of customers based on purchase order details
- Adheres to Service Level Agreement set by the department, if not exceeds
- Accurately create or generate the needed quotation
- Provide accurate pricing details
- Provide accurate catalog number and accessory details
- Provide necessary notes for exemptions or conditions
- Read and understand specification documents or one line drawings provided by the customer
- Provide complete submittal proposal to customer
- Ensures that correct drawings will be provided to the customer
- Coordinate closely with Field Sales Engineers regarding order or job updates
- Monitor orders entered in the system
- Coordinate with the planner to make sure the order is scheduled based on the requested ship date
- Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request
- Submits reports like quote logs, expedite report.
- Other duties and responsibilities that may be assigned from time to time
Qualifications
QUALIFICATIONS - EXTERNAL
- Candidate must possess at least a Bachelor’s/College Degree in Engineering preferably ECE, EE, ME or related
- Order Entry & quotation exposure
- BPO work experience
- Customer Service, Order Management
- Specific Knowledge/Ability:
- Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.
- Knowledgeable in one line diagram & specs reading
- Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.
- Close attention to detail, follow-up, extreme sense of urgency and perseverance.
- Knowledge of computer systems and experience in data entry
- Excellent written and oral communication capabilities using US English
- Has great knowledge of the Order Management and Expedites System
Primary Location: PH-00-Taguig
Schedule: Full-time
Unposting Date: Ongoing
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Outsourcing/Offshoring
Purchase / Logistics / Supply Chain
Customer Service
Graduate
Engineering preferably ece ee me or related
Proficient
1
Taguig, Philippines