Inside Sales Representative

at  Fort Garry Industries

Fort Garry Industries (FGI) Is Canada’s most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada.
With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

QUALIFICATIONS & EXPERIENCE:

• High school diploma or other high school equivalence certificate
• Excellent customer service skills – dedicated to exceeding the expectations of internal and external customers.
• Strong written and verbal skills – ability to write and speak succinctly with customers and colleagues.
• Basic to proficient knowledge of Microsoft Office Suite (email, word, excel) and ability to learn in-house systems.
• Prior experience sourcing parts and product information through online vendors or catalogues an asset.
• Completion of parts technician trades program an asset
• Knowledge of HD truck, trailer and/or agriculture parts an asset
• Valid class 5/G license with 6 years of Canadian driving experience an asset
• Driver’s abstract with no major infractions subject to approval by FGI insurers required an asset.
  Fort Garry Industries values diversity in the workplace. Women, Aboriginal People, Visible Minorities, and persons with disabilities are encouraged to apply and self-identify

• Sell parts to customers and build customer relationships by correctly identifying parts needed, taking orders, creating invoices, billing out freight, and collecting payment.
• Increase sales and decrease obsolete stock by making suggestions, up-selling products and advising customers on product applications
• Special order parts or source from other branches when necessary
• Answer customers’ questions about products, prices, availability, product catalogs and features
• Process approved credits for customer when merchandise is returned
• Establish and maintain good customer relations
• Other duties as assigned