Inside Sales Representative - Galloup

at  The Kendall Group

QUALIFICATIONS WE PREFER BUT DON’T REQUIRE:

• Work Experience: Previous inside sales, preferably with a related product line, or with end users in an industrial or technical environment. Experience interfacing or supporting a direct sales force.
  The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law

ROLE SUMMARY:

Reporting to the Location Manager, the Inside Sales Representative is a key member of the Galloup sales team. The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately quoting and processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations and dispute resolution.

EXCITING WORK YOU WILL DO:

The essential duties and responsibilities of the Inside Sales Representative position will consist of, but are not limited to, the following:

• Process telephone orders and bids, respond to incoming calls, and e-mail messages from internal and external customers in a prompt manner
• Maintain and grow customer sales and gross profits to meet Company growth objectives
• Enter orders into Eclipse business system and document all transactions in accordance with Company quality system and procedures
• Use Company and vendor resources to provide excellent customer service
• Initiate workable solutions for customer issues/problems and ensure effective and long-term problem resolution
• Procure non-stock product to meet customer requirements following established policies and procedures
• Stay current on new and evolving product offerings; utilize knowledge in selling activities
• Keep outside sales and management informed of relevant open quotes and/or customer issues
• Accurately quote all pricing requests in a timely manner
• Expedite orders when necessary
• Advise management of competitive products and prices
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards
• Perform other duties as assigned