Install Tech Advisor / Customer Service Representative

at  PBS Systems

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

QUALIFICATIONS:

• High School diploma
• Solid computer knowledge of Microsoft Office Suite
• Excellent customer service skills
• Good knowledge of printer and network setups, servers, switches, Microsoft platform, peripheral setups, etc.
• Problem solving and trouble shooting skills
• Strong documentation abilities
• Effective time management & organization
• Strong multi-tasking & prioritization
• Travel within Canada and the USA is required (approx. 3 times per quarter); in consequence, proof of valid passport and/or US visa (if applicable) and a valid full-class driver’s license will be a requirement
• Available for occasional work on Saturday and/or Sunday to support software installations
• Available for occasional work on USA/Canadian holidays based on installation needs
• Ability to lift up to 30 lbs/14 kgs on an occasional basis, and up to 10 lbs /5 kgs on a frequent basis

THE ROLE:

The Install Tech Advisor works with the Informatics department to support the PBS Dealer Services Team. You will provide top quality knowledge and expertise to our clients who contact our call center for issues or services. The Install Tech Advisor provides immediate solutions and services on technical related items from printer setups, VPN connections, mapping a drive and so on, both remotely and occasionally onsite at a dealership.
Based in our Calgary office, this is a full time permanent position that provides you with the opportunity to expand your knowledge in a growing and established company.
This is not a remote work opportunity.

JOB RESPONSIBILITIES:

• Support and troubleshoot issues receive by phone and email
• Write up tickets and investigate issues that arise
• Assist onsite teams and customers with various hardware setups (Printer setups, Servers, Switches, Microsoft platform, peripheral setups, etc.)
• Review issues or concerns from onsite team and customers in relation to technical setups and troubleshooting
• Assist onsite teams and dealerships with setting up of payment processing machines
• Setup of texting numbers, record automated message for dealer appointments, and web setups
• Assist with setting up, maintaining, and troubleshooting Microsoft CAL’s (Certified Access Licenses)
• Work with internal staff to help investigate or find answers for those who are onsite
• Be able to talk about and navigate our DMS Software to be able to better assist customers
• Ongoing training of the software and different departments within the company
• Excellent communication skills and phone manners
• Assisting Informatics Technical Specialist and Team Lead when asked for troubleshooting and day to day items