Institutional eFX Support Executive

at  Swissquote Bank

Company Description
Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.
Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.
Are you all in? Don’t be shy, apply!
Job Description

We are looking for an Business Support Executive to reinforce our Institutional FX Desk within our Global Sales HQ department. Your daily job will be as follows:

• Support the Institutional FX Sales with onboarding of new clients.
• Daily monitoring of smooth execution and settlement dashboard and coordination of solution.
• Perform initial contact with the prospects at onboarding initiation and continuous follow up in until submission of the application to compliance.
• Provide full support to all our Sales team members to ensure a high service level and meet the team targets.
• Handle incoming calls from prospects, clients and other departments.
• Handle general internal and external correspondence and mailing.
• Conduct periodic customer due diligence reviews.
• Coordinate with other departments (Legal and Compliance, FXBO, Payments) all operational day to day questions.
• Assist Sales to prepare Expos and Conferences, follow up after the event with leads.
• Do Market research together with Sales.
• Other administration/ sales tasks as assignment from Line Manager.

QUALIFICATIONS

• Graduated from a Bachelor or a Master in Economics or Finance.
• French and English speaker (mother tongue or fluent), working proficiency in Spanish and/or Italian is a plus.
• A previous experience in customer care or relationship management, in a financial services context, is mandatory.
• Rigorous, great sense of priorities and excellent organizational skills.
• You have a talent in efficiency and strong communications skills.
• You have an open-minded, team-oriented spirit and you are capable to work under pressure.
  Additional Information
  SQ

Please refer the Job description for details