Instructional Design Consultant

at  Verizon

WHEN YOU JOIN VERIZON

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

You will explore what our people need to learn to be even better. Your programs and learning approaches will align with our business needs and be highly effective and in tune with our culture. You’ll design learning solutions that are engaging, fun, and most importantly, build those capabilities needed to enable our people to create the Verizon of the future.

• Creating innovative learning solutions for sales, products, customer service, and employee development.
• Resourcing learning initiatives with internal and external training experts.
• Handling vendor and contractor relationships.
• Evaluating program efficiency and continuously improving our solutions.
• Managing the archive of learning programs and materials.
• Developing learning content for all workgroups within both VCG Service and Sales channels.
• Leveraging a variety of training modalities including eLearning, Performance Support, and Virtual Instructor Led.
• Supporting new hire, continuing education, and career progression development.
• Identifying synergy for related content across all VCG channels.
• Designing pre and post-class activities to promote optimal learning.
• Facilitating/delivering content as part of the program pilot process.
• Managing training readiness processes for instructor-led programs.
• Exploring alternative deliverable types including micro-learning, video, and reinforcement to engage the modern learner and drive retention.
• Evaluating learning effectiveness by conducting measurement studies post-training

You will explore what our people need to learn to be even better. Your programs and learning approaches will align with our business needs and be highly effective and in tune with our culture. You’ll design learning solutions that are engaging, fun, and most importantly, build those capabilities needed to enable our people to create the Verizon of the future.

• Creating innovative learning solutions for sales, products, customer service, and employee development.
• Resourcing learning initiatives with internal and external training experts.
• Handling vendor and contractor relationships.
• Evaluating program efficiency and continuously improving our solutions.
• Managing the archive of learning programs and materials.
• Developing learning content for all workgroups within both VCG Service and Sales channels.
• Leveraging a variety of training modalities including eLearning, Performance Support, and Virtual Instructor Led.
• Supporting new hire, continuing education, and career progression development.
• Identifying synergy for related content across all VCG channels.
• Designing pre and post-class activities to promote optimal learning.
• Facilitating/delivering content as part of the program pilot process.
• Managing training readiness processes for instructor-led programs.
• Exploring alternative deliverable types including micro-learning, video, and reinforcement to engage the modern learner and drive retention.
• Evaluating learning effectiveness by conducting measurement studies post-training.