Insurance Administrative Support Assistant

at  Risk Strategies

We are seeking a highly professional Administrative Support Professional to join our team!
The ideal candidate will be articulate, highly skilled, motivated, and a positive individual that enjoys multi-tasking and handling several projects at once. The Administrative Support Professional will assist with providing phone coverage, and general office support to our team coupled with making decisions based on customer, employee, and company best interests.

QUALIFICATIONS:

• Education and/or Experience – High school diploma or general education degree (GED) required, Associate Degree or higher preferred, or two to three years related experience and/or training, or equivalent combination of education and experience.
• Language Skills – Ability to read and comprehend instructions, routine correspondence, and memos. Ability to write routine reports and correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

COMPUTER SKILLS:

• 2+ years of experience using Microsoft Outlook, Word, Excel, and PowerPoint. Experience using MS Access is a plus.
  Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada.
  Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America’s Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.
  Candidate must reside in, or be willing to relocate to Pennsylvania.
  Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page:
  www.risk-strategies.com/careers
  .

• Provide general office support, including reception/front desk coverage, copying, imaging, faxing, filing, and contact management.
• Answer and direct incoming calls to Customer Service Representatives.
• Greet and assist guests entering the office.
• Make appropriate decisions regarding how to redirect and respond to customers on hold, in high volume inbound call situations.
• Assist with account implementation, including account set-up and file preparation.
• Prepare solicitation and conversion mailings, including customization of letter templates, and coordination with clients to obtain lists, approvals, and final materials.
• Provide ongoing support and research for escalated customer service issues.
• Prepare, analyze and distribute reports.
• Update and maintain client files.
• Support client marketing activities, including file clean-up, solicitation processing and DNS file creation and up-loads.
• Provide general meeting preparation and support.
• Communicate effectively via phone and e-mail with internal and external clients.