Insurance Administrator

at  Connells group

Job Description
Connells Group have a great opportunity for a customer service professional to join their busy Rent & Legal Insurance team in Leighton Buzzard. Our Insurance Administrators proactively manage rental insurance claims on behalf of our Landlords using the Connells Group Lettings service. Their aim is to provide a service that surpasses all customer expectations.

YOUR EXPERIENCE AND SKILLS WILL INCLUDE:

• Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail.
• Strong systems experience, a good working knowledge of Excel would be a distinct advantage.
• Excellent writing skills.
• Good analytical ability.
• Ability to stay calm under pressure and work to tight deadlines.
• Flexible approach to working.
• A background in working with insurance and/or customer service is an advantage but not necessary. Training will be provided on the job.
  Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.
  Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
  CF00358
  Job Reference: CF0035

• Liaising with our third party insurer and solicitor as necessary to initiate and manage ongoing claims.
• Communicating claims updates to the customer and collaborating with them to reach informed decisions on the necessary course of action.
• Handling incoming queries via phone and email from internal and external stakeholders.
• Loading/checking new policies and ensuring that premium charges are raised correctly.
• Ensuring all claim payments are correctly identified and allocated to the customer.
• Preparing fortnightly policy listings.
• To maximise the collection of unpaid rent arrears and policy premiums through communicating with the debtor via telephone, e-mail and SMS.
• Ad hoc duties as required by line manager.