Intake Coordinator

at  California State University

Job no: 540662
Work type: Staff
Location: Fresno
Categories: Confidential, Compliance/Legal, Probationary, Full Time
Position Description

JOB SUMMARY

Reporting directly to the AVP for Compliance and Civil Rights, the primary duties and responsibilities of this position will include implementing the department’s intake process, including clarifying the nature and circumstances of initial reports, discussing resolution options, and triaging reports.
Under minimum supervision, this position is responsible for coordinating and implementing significant aspects of the Nondiscrimination policy. Day-to-day work is performed independently under general supervision using initiative, without detailed instruction, and obtaining information on which decisions and recommendations are made.
The position also will support the Office of Compliance and Civil Rights (OCCR) with training/education about the Nondiscrimination Policy, supporting the multidisciplinary team, and assisting with Informal Resolutions and case management meetings.

KEY QUALIFICATIONS

• Knowledge of:
• Knowledge of and ability to interpret related federal and state laws regarding Title IX, discrimination, harassment, and retaliation.
• Knowledge of research techniques and statistical methods.
• Emotional intelligence and diversity/cultural competence.
• Computer office systems and ability to use a broad range of technology, systems, and software packages (Microsoft Office Suite, Google apps, databases.)
• Skill/Ability to:
• Effective communication and sensitive interpersonal skills, including the ability to both be impartial and project impartiality and ability establish trust and confidence with a diverse campus community.
• Strong organization, planning, analytical and problem-solving skills.
• Ability to handle a significant caseload and effectively manage the pressure of multiple, competing deadlines.
• Strong, written communication skills; ability to prepare reports, letters, policies, procedure manual, position statements and complaint responses.
• Exercise superior judgment with the ability to manage highly sensitive and confidential communications and information.
• Demonstrated ability to maintain composure in contentious and difficult situations.
• Demonstrated ability to maintain confidentiality and exercise discernment in discussions about activity in the office.
• Demonstrated commitment to serving a diverse population with cultural competence and sensitivity.
• Demonstrated ability to work with a wide range of constituencies including staff, students, faculty, administrators, and third parties with diplomacy and kindness.
• Ability to build and maintain strong professional and trusting relationships and establish collaborative partnerships across the university.
• Conduct presentations and training.
• Analyze situations and information and make sound policy and procedural recommendations for their solutions.
• Develop, analyze, and maintain the compilation of technical and statistical data and prepare complex reports.
• Implement, explain, and apply applicable laws, codes and regulations, and exercise sound, independent judgment within general policy guidelines and operating parameters.
  To view the full list of qualifications and job responsibilities, please click the Position Description button above.

EDUCATION AND EXPERIENCE

• Bachelor’s degree from an accredited four-year college or university in the field of social work, psychology, counseling, human resources, or other related discipline.
• Minimum of two years of job-related experience in the following program areas: Social work, psychology, human resources, Title IX, discrimination, harassment, retaliation, or related field.
• Experience working with Maxient or other similar databases for case management.
• Specialized Skills:
• Conflict resolution, alternative dispute resolution, or conflict management skills.
• Presentation and facilitation skills with an emphasis on education and training for a variety of constituencies.
• Preferred Skills:
• Master’s degree from an accredited college or university in Higher Education Administration, Social Work, Human Resources, or other relevant discipline.
• Training in Title IX compliance.
• Experience in mediation and/or restorative justice techniques.
• Experience engaging with students, faculty, and/or staff in a higher education setting or through an agency/organizational role adjacent to higher education or a similar industry.
• Experience working with diverse populations, including populations of color, the LGBTQ+ community, veterans, and persons with disabilities.
• Experience in, and awareness of, the sensitivity required when interacting with a diverse community on trauma-related topics.

DEPARTMENT SUMMARY

The Office of Compliance and Civil Rights is committed to supporting a safe, welcoming environment for our Bulldog community. This office addresses all issues of discrimination, harassment or retaliation, and enforces University policies including prohibitions against sexual misconduct, sexual exploitation, dating or domestic violence, and stalking. We are committed to providing supportive resources with compassion and in care.

Please refer the Job description for details