Integration Engineer

at  SAIC

Job ID: 2402498
Location: SPRINGFIELD, VA, US
Date Posted: 2024-02-28
Category: Information Technology
Subcategory: IT Systems Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: No
Description
As the SailPoint/ServiceNow Integration Engineer, your primary focus will be interfacing with customers to transform Identity related requirements into fully functional cross-modular solutions based on ServiceNow and SailPoint platforms. This includes building custom workflows for processes and procedures, custom user interfaces within ServiceNow Portal and workspaces, actionable dashboards, and integrations with existing data sources from SailPoint and Radiant Logic.
You will serve as the ServiceNow SME to the larger ICAM team, working closely with the SailPoint team members to support integration of Identity management related workflows into ServiceNow platform. Expect to work in cross-functional teams across a large government organization helping various stakeholders meet their Identity management workflow needs and their larger Identity management strategy.
The successful candidate will have passion for using ServiceNow to build and automate workflows in support of Identity management and governance through SailPoint.
Responsibilities
As a SailPoint/ServiceNow integration Engineer, you will be at the front lines with our clients supporting them with their ServiceNow integration requirements specifically interfacing with internal customers to transform requirements into fully functional modular solutions within the ServiceNow platform. This includes building custom workflows for processes and procedures, custom user interfaces within Service Portal and workspaces, actionable dashboards, and integrations with existing data sources and tools.

The successful candidate is able to build workflows through ServiceNow , has strong knowledge of SailPoint, and hand-on experience with integration of SailPoint and/or ServiceNow.

• Support system integrations for both internal facing and external facing systems/applications with SailPoint IdentityIQ
• Work with Application Teams to identify, aggregate and correlate Application/System User Accounts to Identity Cubes within SailPoint and integrate supporting workflows through ServiceNow.
• Development and configuration experience of SailPoint various modules (e.g. audit, compliance, lifecycle, service account)
• Design, Develop, Test and Troubleshoot Custom System/Application Connectors within SailPoint IdentityIQ
• Serves as a technical advisor on ServiceNow related integration and customer related issues.
• Assists in the review, design, and improvement of ServiceNow processes and procedures.
• Provide technical leadership in all of our ServiceNow related activities.
• Provide on-going production and end user support, along with administration functions such as managing users, workflows, tables, and data.
• Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability.
• Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues.
• Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability.
• Responsible for defining requirements, designing workflows, participating in all build/configuration, testing, and implementation activities, as well as analysis and troubleshooting to meet specifications of a project or service request.
• Monitors and employs source code control techniques and configuration management to ensure configuration is consistent across development and production environments.
• Ensure ServiceNow applications meet SailPoint security standards and best practices.
• Responsible for developing training materials and plans for end users, as well as providing initial and recurring training to business users as the platform continues to evolve.
• Manage integrations between ServiceNow and other third-party applications via Integration Hub or custom API development.
• Use scripting tools and ServiceNow functionality to create scripts that automate repetitive tasks.
• Create custom user interfaces to improve the overall user experience of ServiceNow, leveraging custom HTML/CSS/ JavaScript when necessary.

Qualifications

REQUIRED EDUCATION & EXPERIENCE

• B.S. in Computer Science, Engineering, or equivalent work experience
• 5+ years hands on experience with ServiceNow development and administration at an enterprise level designing, building and continuously improving scalable ServiceNow solutions using out-of-box functionality.
• Experience with Rest Web services, SAML 2.0, SailPoint IdentityIQ, OAuth, WS-Security, Public Key Infrastructure (PKI) and other authentication/authorization protocols
• Experience in integrating SailPoint IIQ with Okta, CyberArk, ServiceNow, Azure AD and API development.

Please refer the Job description for details