Integration Support Analyst

at  NMI

At NMI, we are actively seeking an enthusiastic Integration Support Analyst to provide exceptional support to our clients as they navigate the integration of NMI’s comprehensive software solutions. This position is a perfect match for individuals passionate about delivering top-notch customer service and who have a solid foundation in programming languages such as C#, C++, Java/Kotlin, or Objective-C/Swift. It offers an excellent opportunity for recent graduates keen to pursue a career in software development.
Joining our Integration Support team, you will serve as a primary resource for our clients, especially their developers, offering guidance and support through the integration process. You will acquire a deep understanding of the payments industry’s intricacies, knowledge that will be instrumental in troubleshooting and resolving any payment-related issues our clients face. With a portfolio that includes point of sale (POS), mobile POS (mPOS), and e-commerce solutions, NMI delivers critical software development kits (SDKs) that ensure smooth integration with major banks, acquirers, and payment processors.

PREFERRED SKILLS & EXPERIENCE:

• Familiarity with web technologies (CSS, HTML, PHP).
• Experience with both Windows and Linux environments.
• Proficiency in using customer ticketing systems.
• Prior exposure to the payments industry.
• Familiarity with development frameworks.

WHAT WE DO!

NMI enables our partners with choice and challenges the one-size-fits-all approach to payments. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs, and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech-savvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.
We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women’s network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.
We’re looking for creative and passionate people who share our vision of making payments easy. If that sounds like you and you meet the requirements above, then please click on ‘Apply for this job’!
We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.
Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.
Attention job applicants: Please note that in compliance with the California Consumer Privacy Act (CCPA), and the General Data Protection Regulations (GDPR) any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. If you wish to withdraw you consent or enquire further on how your data is being used, please email dpo@nmi.com.

As an Integration Support Analyst, your core responsibilities will include:

• Delivering top-notch integration support to clients incorporating NMI’s payment solutions into their systems, as well as troubleshooting issues with existing integrations to ensure seamless operation.
• Actively learning all the programming languages supported by NMI’s APIs to broaden and enhance support capabilities.
• Collaborating closely with clients to ensure their specific needs are met, guaranteeing the software performs optimally, and solutions align with Fintech industry standards.
• Continually updating and maintaining your knowledge of our products by implementing them yourself, enabling you to offer comprehensive support and insight, especially when new features are introduced.
• Creating and refining documentation for both internal and external stakeholders, contributing to a valuable knowledge library.
• Acting as a primary technical point of contact for NMI colleagues with integration inquiries.
• Participating in projects as required, leveraging your technical expertise to contribute significant value.