Intelligent Automation Lead

at  Tele2

JOB DESCRIPTION

Are you ready to be at the forefront of digital innovation? Join our dynamic team at Tele2, where Digital Capabilities & Technology (DCT) is the engine behind our products and services. As the essential enabler of our commercial ambitions, DCT brings automation and simplicity to the telecommunications industry, revolutionizing the way we connect and communicate.
Within our organization, you’ll find everything from the backbone infrastructure of technology and IT systems, serving both our external & internal customers, to advanced analytics, AI creation, and frontend development. Our team plays a vital role in ensuring reliable and premium services through delivering exceptional experiences to our end customers, both Consumer and Enterprises, all the while supporting our colleagues within Tele2.

ABOUT THE ROLE

As the Intelligent Automation Lead, you will be at the forefront of building and coordinating a Center of Excellence (CoE) for Intelligent Automation (IA) and Robotic Process Automation (RPA) at Tele2. This role reports to the head of AI & Automation at Tele2, and will work closely with various business units and support functions to implement and scale intelligent process automation. Your primary focus will be on establishing a scalable structure, setting governance, and coordinating the setup of an Automation Hub within IT and development spokes across the organization.

KEY RESPONSIBILITIES

• Strategic Coordination : Lead the roll-out and scaling of IA/RPA initiatives, ensuring alignment with Tele2’s strategic goals.
• Automation Hub Construction : Coordinate the creation of an Automation Hub with IT for administering the platform and development hubs in business units for localized automation development.
• Best Practices and Governance : Develop and implement best practices, decision-making frameworks, and governance processes for IA/RPA.
• Process Improvement : Establish frameworks and best practices for when to use IA/RPA to automate processes versus other means of automation or simplification.
• Monitoring and Auditing : Establish monitoring for automations and follow up.
• Value capture and tracking : Establish methodology and tracking of value realized through process automation.
• Stakeholder Engagement : Collaborate with teams across the organization, from C-suite to developers and the employees’ whose tasks are to be automated, ensuring transparent communication and buy-in for automation initiatives.