Intensive Case Manager – Client Support Services

at  WESLEY

ARE YOU THE ONE WE’RE LOOKING FOR?

We are seeking a dynamic, highly motivated Intensive Case Manager who demonstrates our values of compassion, accountability, responsiveness and empowerment; to our clients, families and each other.
The Intensive Case Manager is responsible for providing case management support to Asylum Seekers/Refugee Claimants in Hamilton and Brantford. ICM will hold a case load, comprised of individuals and families, which they will assist to integrate into the community to ensure community connection.
This position is a unionized, full-time, temporary position. The contract is until March 31, 2025. The rate of pay is $26.10 per hour. The hours for this position are 37.5 per week.

• Welcome, interact, and support clients accessing the program and be available and approachable to address client’s needs as they arise.
• Conduct initial intake and needs assessment to understand the individual need of each client/family.
• Special attention and time will be to provide Employment related support to Refugee Claimants.
• Provide appropriate client centered/ trauma informed information and referral regarding the various services and resources available in the community.
• Manage and maintain up-to-date client files, complete government documents and forms, provide referrals, write case notes, and provide regular follow-up with clients as needed.
• Conduct home visits and accompany clients to various appointments in the community for different services and resources such as, Income Support, Legal aid, housing support, employment search etc.
• Advocate on behalf of clients for services and resources in the community.
• Provide life skills, telephone support, and crisis intervention as needed.
• Participate in case management meetings with internal staff and external service providers.
• Maintain good relationships and collaborate with other internal programs and external service providers to provide support to Asylum Seekers.