Intensive Case Manager, Phoenix Centre for Youth

at  Phoenix Youth

KNOWLEDGE, SKILLS, ABILITIES AND OTHER REQUIREMENTS

• Demonstrated high level of understanding of youth development and the issues of homelessness.
• Demonstrated high level of understanding in a housing first model and approach.
• Demonstrated high level of understanding of youth/adolescent development.
• Demonstrated high level of understanding of the Child Welfare system.
• Demonstrated skill using anti-oppressive practice (harm reduction, narrative practice, a client-directed approach, and a social justice perspective).
• Knowledge of mental health and substance abuse issues.
• Demonstrated skill using non-violent crisis intervention and suicide intervention.
• Demonstrated knowledge of trusteeship programs and effective money management.
• Demonstrated exceptional level of interpersonal, communication, and organizational skills.
• Demonstrated ability to build appropriate and healthy rapport with at-risk and homeless youth.
• Extensive knowledge of community resources and the social service delivery system.
• Valid license and access to a vehicle to transport youth, an asset.
• Physical ability to lift heavy objects, fulfil extensive cleaning duties, walk up and down stairs, and maintain a fairly active pace.
• Ability to work in a team environment.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and using the Internet.

QUALIFICATIONS

• Bachelor of Social Work, or an undergraduate degree and Human Services diploma or other relevant undergraduate degree.
• Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
• A minimum of five years of experience working with at-risk and homeless youth providing case management and advocacy.
• Non-violent crisis intervention, suicide intervention, standard first aid and Phoenix medication dispensing training or a commitment to secure those requirements within six months of being hired.
• Experience in program development.
• Experience working for a walk-in center, shelter, or a non-profit organization is an asset.
• Clear Criminal Record Check and Child Abuse Registry Check are mandatory.
  TO APPLY: *Note that interviews may take place during the posting period.
  Please forward a resume and a cover letter (in Word or as a PDF document) with pertinent information about your qualifications by Friday, July 12, 2024, by 11:59pm (ADT) to: careers@phoenixyouth.ca with the subject line “ICM PCFY

• Ensure the program is congruent with Phoenix’s vision and values.
• Work in accordance with Phoenix’s policies, procedures, and framework of practice.
• Collaborate with other Phoenix programs and external service partners to support:
• Case Management
• Housing
• Referrals
• Income support
• Advocacy
• Public education presentations
• Program and service development
• Provide for youth: intake (assessment to determine eligibility for ICM support), referral services, assistance in accessing resources, crisis intervention and eviction prevention services, outreach, mediation for youth and their families in relation to the Intensive Case Manager position.
• Complete and maintain records, assessments, daily statistics, and files, and ensure confidentiality is protected.
• Compile statistics and data for youth accessing housing support that will assist with the outcomes and evaluation of the ICM program.
• Provide a supportive environment and foster a therapeutic milieu that promotes youth empowerment.
• Supervise field placement students as required.