Interim Capacity Manager, OCM

at  London Health Sciences Centre

WHO WE ARE

London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support he wellness of the populations we serve. LHSC delivers both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.
The Office of Capacity Management (OCM) at LHSC is a large integrated portfolio that includes all LHSC beds, bed management, patient access and flow, surgical peri-operative services and centralized staffing teams. Charged with optimizing surgical volumes and patient flow in support of patient access, the OCM is a broad corporate portfolio that reached across multiple levels of LHSC.

WHAT SKILLS ARE NEEDED

• Expert technical skills in utilizing bed-management systems to assign beds and manage flow; experience with Capacity Management and First Net preferred
• Data driven approach to decision making and continuous quality improvement
• Planning and executing action plans that deliver results and motivate individuals for greater performance excellence
• Ability to purposefully build connections and establish trust with multiple stakeholders
• Strong business acumen
• Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture
• Lead and drive system transformation
• Develop self and others through teaching, coaching, mentoring and formal development processes
• Strong analytical skills that contribute to effective problem solving and decision-making

SUBMISSION REQUIREMENTS (PLEASE SUBMIT AS A PDF DOCUMENT)

• Cover Letter, Resume and Listing of Education, Credentials, Certifications and References.
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  As part of the assessment process applicants may be required to complete a written profile, presentations, etc. Please be advised that reference checks may be conducted as part of the selection process.
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IMMUNIZATION REQUIREMENTS:

Before beginning employment at LHSC, all new hires will be required to:

• Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis;
• Provide documentation of the Tuberculosis skin testing (two step);
• Provide proof of Health Canada-approved COVID-19 vaccination reflective of Ontario Health’s current definition of being fully vaccinated

For more information visit https://www.lhsc.on.ca/careers/health-review-requirements
Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to complete a satisfactory police information check (original document) completed in the last 6 months

The Capacity Manager role is a key enabler to standardized and centralized capacity management and patient flow throughout LHSC. Through a collaborative model, the manager will work closely with clinical unit staff to assign beds, discharge/ repatriate/transfer patients and minimize delays. A data-driven mindset and approach will support the success of this new leadership role.
These roles have 24/7 functionality in the organization. The role responsibilities include bed management; responding to capacity/patient flow issues; and managing regional patient flow. After hours, the Capacity Manager will assist with disclosure and family issues; assist with staff and patient safety issues; and assist with any unanticipated operational issue.
Reporting to the Senior Manager, Patient Access and Flow, the Capacity Manager directs, controls and evaluates the delivery of department services. As a key decision maker, they are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external stakeholders to achieve the necessary outcomes. The Manager ensures the team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.
This role is accountable for day-to-day department activities, including the development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls.