Intermediary Telephone Business Development Manager

at  The Cooperative Bank

Location

Manchester
Discipline:

Retail Banking
Job type:

Permanent
Contact name:

Laura Kurfurst
Contact email:

careers@co-operatativebank.co.uk
Job ref:

027062
Published:

about 11 hours ago

KEY ACCOUNTABILITIES

• Has an understanding of the mortgage market.
• Demonstrates excellent relationship skills and can hold conversations with brokers to drive incremental business to enhance existing relationships with brokers in the allocated region
• Provides factual information in a clear and concise manner in a style appropriate to the audience.
• Demonstrates a willingness to develop their skills with regards to relationship management and driving improvements in service requirements.
• Works well within a team environment supporting the Business Development Manager in the region
• A team player that shares best practice with colleagues helping drive overall performance.
• Provides accurate information leading to improved quality of intermediary mortgage submissions from assigned customers
• Ensures the achievement of personal services standards
• Ensure that all agreed processes and procedures are adhered to at all times.
• Demonstrates an excellent understanding of regulation and the requirements of both the intermediary and the bank

TECHNICAL CAPABILITIES

• Experience in using CRM system

THE ROLE:

As an Intermediary Account Manager you will be responsible for managing the intermediary relationships from a defined broker panel in conjunction with your field based Business Development Manager within a defined geographical area. You will work to a business plan within your region to achieve all KPI’s using telephone and email as the main forms of communication with your relationships whilst ensuring that key business commercial, customer satisfaction and quality measures are met. Reporting directly to the manager of the Telephone Business Development team manager. This role is home based.

As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.

• Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023