Intermediate 1 Or Consultant 1 - Epic ASAP and Orders Analyst - PDM

at  Deloitte

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Intermediate 1 Or Consultant 1 - Epic ASAP and Orders Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

• This resource will perform the Epic product specific build/enhancements for optimizing various inpatient and emergency department workflows through requirement gathering, solution architectural reviews, technical design, build, test, and implementation that meet user requirements
• This role will demonstrate flexibility to apply technical solutioning and learnings to use cases across business domains and industries
• This role will require understanding of inpatient and emergency department workflows and application maintenance through various lab & results interface error work queues, etc. and should perform root cause analysis to reduce the inflow of the recurring issues
• This role will provide on-call support for incidents of different priorities which were reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders
• This role will resolve incidents by adhering to Service Level Agreement (SLA) timelines
• This role will peer review medium to complex changes and test builds/enhancements, new releases etc. and document all outcomes of testing and serve as the go to person for the application
• This role requires excellent documentation skills such as - Application understanding, change management etc.
• This role requires the ability to independently drive communications with clients, team members, offshore support team, other cross-functional teams and third-party vendors on a daily basis
• This role provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care
• On an as-needed basis, provide on-site support within the organization
• Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management