Intermediate IT Technician

at  Q2 Artificial Lift Services

ABOUT US:

Q2 Artificial Lift Services (ALS) has 40+ repair and service facilities located across the Canada and the U.S. Our service locations are supported by a world-class manufacturing operation (API & ISO Certified), plus a highly skilled engineering and optimization group. Q2 ALS manufactures high quality individual pump parts in the Oil and Gas Industry. We offer a complete product line of barrels, plungers, fittings, accessories and heat treated tubing needed for downhole pump installations.
This is a fulltime position and may require occasional work or contact outside of regular business hours and some travel to remote sites will be required.
This position will require strong technical ability, and professional certifications (Microsoft, VMWare, Cisco, etc) would be considered an asset, as would experience or certifications in SQL and SSRS.
If you are interested in developing your skills in a dynamic and fast paced environment, this is your chance to be part of a growing, international oilfield manufacturing and service company.

QUALIFICATIONS AND EXPERIENCE:

• Industry certifications or equivalent experience/training (A+, Network+, etc)
• Previous experience supporting Microsoft Windows and Office suites
• Previous experience in a helpdesk role (ticket creation/tracking, answering phones/emails)
• Experience with networking infrastructure (cabling, programming) would be an asset
• Hands on experience with computer hardware troubleshooting and repair
• Experience in a manufacturing facility/company would be beneficial
• Must be fluent in English language, spoken and written
  Job Types: Full-time, Permanent

EXPERIENCE:

• Oil and gas: 1 year (preferred)
  Work Location: In person
  Note we do not accept calls/inquiries from agencies. While we thank all applicants, we will contact only those selected for an interview

- - Provide Tier 1 & 2 support (front line) to users (locally and remotely)
- - Perform data entry and documentation for IT systems and inventory, including helpdesk tickets
- - Assist in the administration of VOIP telephone system
- - Provide support for ERP system, and various in house developed tools/packages
- - Support Windows 10 & 11 desktops/laptops, and provide support for IOS and Android devices
- - Provide support for Microsoft Office suites
- - Configure and deliver new equipment including laptops, desktops, and mobile devices.
- - Install and configure various software packages, including AV and creative suites
- - Provide support for ethernet and wifi networks, and VPN connections
- - Provide support for print functionality (drivers, software issues, jams only)
- - May occasionally be required to lift up to 20kg, and spend long periods standing or moving.