Intermediate Sports/Ski Consultant

at  RMV Solutions Pty Ltd

DESCRIPTION

The role of Intermediate Sports/Ski Consultant is to design, quote and book various inbound and outbound journeys for the Sport and Leisure division for B2B and B2C markets – especially focused on Sports and Ski environment. Pro-actively assist in Product Development and ensure the current product is updated, costed and relevant to client demand as well as to exceed customer expectations, meet operational deadlines and achieve set sales targets.

RESPONSIBILITIES

• Assess client/agent needs in terms of special interests, special needs, and affordability/budget.
• Quoting of all services requested by clients/agents within the required turnaround time via Tourplan as well as manually as specified by the business.
• Checking rates before quoting as dynamic rates may apply.
• Reservations of all services requested by clients/agents.
• Acknowledge receipt of written requests received from agents.
• Respond to written requests and provide written confirmations.
• Opening of client files according to our clients standards.
• Loading reservations on Tourplan and Zoho.
• Managing all aspects of Flight bookings with airlines.
• Ensure confirmation of services with suppliers.
• Stay in constant communication with clients/agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations.
• Documentation Management of all Reservations:
• Itinerary planning and layout
• Compile travel packs for clients
• Vouchers
• Rooming lists
• Filing
• Handling and escalating client complaints.
• Manage MOD phone and queries as required.

KEY TASKS

• Identifying key activities and priorities which tie in with timelines for TDM Sports and Leisure strategies and specifically SPORT and SKI.
• Implement and communicate operations plan and solutions in line with the business plans.
• Ensure existing client retention and satisfaction.
• Maintain working knowledge of policies and relevant government regulations.
• Set, monitor and drive operations goals HARD.
• Maintain overall budget and measure profitability.
• Work closely with Ops Manager to set and/or implement policies, procedures and systems and to follow through with implementation.
• Manage existing and secure further customer relationships for sustainable growth and success working closely with sales.