Intern, Merchant Success, Digital Platforms

at  CapitaLand

About Us
Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 31 March 2024, CLI had S$134 billion of assets under management as well as S$100 billion of funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics, self-storage and data centres.
Job Description

Responsibilities

• To monitor and manage the entire customer service process
• To engage retailers and drive acceptance of our CapitaStar and CapitaVoucher programme across all CapitaLand managed properties
• To supervise the complete onboarding process and ensuring a smooth transition for the retailers onto our platforms
• To resolve customer issues brought to our attention in a timely and effective manner and to attend to the day-to-day retailers’ enquiries regarding our programmes
• To develop and update training materials and deliver training sessions to both internal teams and retailers to fully leverage on our platforms
• To collaborate within cross-functions to align customer service goals and initiatives and to deliver comprehensive solutions to both members and retailers
• To proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
• To continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
• To maintain and update SOPs, processes and ensure proper up-to-date documentation
• To prepare monthly scheduled or ad-hoc reports and presentations
• To provide administrative support and perform ad-hoc duties as assigned

Requirements

• Preferred studies in Business
• Possess strong problem-solving, communication (verbal and written), and influencing/ negotiation skills
• Proficient computer literacy skills, specifically in Microsoft Office
• Excellent team player, willing to learn and able to contribute to an entrepreneurial and dynamic team culture
• Customer Service oriented
• Able to multi-task, while maintaining attention to detail
• Digitally savvy with a knack for understanding how things work
• Possess good analytics skills for data mining and reporting

Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified

• To monitor and manage the entire customer service process
• To engage retailers and drive acceptance of our CapitaStar and CapitaVoucher programme across all CapitaLand managed properties
• To supervise the complete onboarding process and ensuring a smooth transition for the retailers onto our platforms
• To resolve customer issues brought to our attention in a timely and effective manner and to attend to the day-to-day retailers’ enquiries regarding our programmes
• To develop and update training materials and deliver training sessions to both internal teams and retailers to fully leverage on our platforms
• To collaborate within cross-functions to align customer service goals and initiatives and to deliver comprehensive solutions to both members and retailers
• To proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
• To continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
• To maintain and update SOPs, processes and ensure proper up-to-date documentation
• To prepare monthly scheduled or ad-hoc reports and presentations
• To provide administrative support and perform ad-hoc duties as assigne