Internal Communications & Engagement Manager

at  Hotel Chocolat

CLOSING DATE

14/04/2024
As we continue our mission to make people happy through chocolate, we’re looking for an Internal Communications & Engagement Manager to join our Marketing team on a permanent basis.
You will be responsible for employee communications across our UK sites, including central support functions, manufacturing and fulfilment, and retail. Leading the internal comms team, you will develop the annual plan for employee comms by audience, delivering compelling and timely comms.
You will lead the planning and delivery of our engagement activity working with HR colleagues and our Employee Forum representatives, covering key topics such as DE&I, Charity Week and well-being, helping to shape our employee experience.
Nurturing strong relationships with key business stakeholders including the Executive, senior business leaders and wider business teams, you will drive advocacy from within, using communications and activities to ensure teams feel informed and motivated. Measurement will be based on our overall engagement score and NPS score from employee engagement survey as KPIs.
As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.
Here at Hotel Chocolat, we’ve adopted hybrid working This means you’ll join us on site for three to five days a week. The on-site location for this role can be our Support Office, ‘Mint House’, in Royston, Hertfordshire, or our distribution site in St Neots.

SKILLS AND EXPERIENCE

You’re a proactive and engaging person who can influence people at all levels of a business, demonstrating broad business thinking – both strategically and tactically. Displaying a ‘can do attitude’, you’re a practitioner not theorist. You’re confident in your design and copy writing skills and competent using various technologies – video editing, image design, intranet sites.

• Developing and implementing the internal communications plan to inspire, inform and engage employees, tailoring communication for different business areas to ensure messages land effectively.
• Reviewing and developing processes and communication channels, using innovative and creative approaches to engage and support more effective comms across the business, including multiple languages as needed.
• Driving the roadmap for the business’ communications tools alongside key stakeholders in HR, Retail and Ops to ensure our tech is fit for purpose and in line with industry standards.
• Working with the Executive team to create a regular drumbeat of key business comms, identifying areas for improvement and adapting the approach where necessary.
• Setting the tone and plan for internal comms with a focus on setting the agenda to ensure communication is proactive rather than reactive.
• Delivering the day-to-day internal comms activity with support from your team, creating visibility of key activity across the business.
• Ensuring all comms, including policies and procedures are consistent across the business.
• Collaborating with the PR and copy teams to ensure our internal tone of voice is aligned with how we communicate externally with customers.
• Managing clashes in timing and requirements to ensure that the plan is executable and builds our employer brand.
• Planning and leading on the approach and smooth running for annual company events and conferences by working with senior stakeholders with support from your team.
• Working with the People Team to support on the delivery of our People Shapers.
• Driving advocacy and interest from the inside out by developing and owning the strategy for LinkedIn, engaging stakeholders, and ensuring regular and relevant content is uploaded.
• Working with the Retail and Ops teams to create a framework to manage specific comms – covering messaging, frequency, tools, and content.
• Developing and managing a high-performing Internal Comms team, taking accountability for budgets, and creating business cases for any activity that requires investment.