Internal Communications Specialist, Marlboro, MA, Hybrid, Full-Time

at  Digital Federal Credit Union DCU

SUMMARY/OBJECTIVE:

Reporting to the VP of Corporate Communications, the Internal Communications Specialist is responsible for managing the organization’s internal communications strategy across a variety of communication channels including print, digital, video, online and events. In addition, the Internal Communications Specialist conceptualizes, develops and delivers a dynamic architecture of effective internal communications, partnering with Human Resources to promote staff engagement and destination employer branding.
Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead internal communications from a marketing perspective including introducing campaigns, managing projects, and building staff brand advocacy, working with key stakeholders to hone the DCU Employee Value Proposition.
• Partner with stakeholders across the organization to serve as the primary lead for internal communication needs
• Develop multi-year internal communications strategy with key tactics, tool suggestions and budget considerations.
• Research and develop diverse communication channels/programs based on employee surveys and feedback.
• Establish and manage cross functional committees to improve interdepartmental and enterprise communications.
• Own the internal communications calendar, working with stakeholders to keep communication timing on track.
• Standardize and maintain internal communication platforms, portals and micro sites, adhering to brand standards.
• Facilitate internal communications across print, digital, video and in-person events, such as town halls.
• Establish measurement procedures, performance benchmarks, and success metrics for internal communications.
• Participate in organizational and departmental projects and initiatives to ensure effective internal communication.
• Manage the internal digital signage network content to drive results, engagement, and deliver key messages.
• Collaborate with Marketing stakeholders to brand and market DCU as a destination employer externally.
• Manage all projects from beginning to end ensuring they are completed successfully, on time and within budget.
• Periodically present and report to marketing executives on campaigns and initiatives.
• Be highly communicative and responsive to all stakeholders while handling a large volume of projects.
• Perform other job-related duties as assigned by Managers(s).

WHAT WE DO

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead internal communications from a marketing perspective including introducing campaigns, managing projects, and building staff brand advocacy, working with key stakeholders to hone the DCU Employee Value Proposition.
• Partner with stakeholders across the organization to serve as the primary lead for internal communication needs
• Develop multi-year internal communications strategy with key tactics, tool suggestions and budget considerations.
• Research and develop diverse communication channels/programs based on employee surveys and feedback.
• Establish and manage cross functional committees to improve interdepartmental and enterprise communications.
• Own the internal communications calendar, working with stakeholders to keep communication timing on track.
• Standardize and maintain internal communication platforms, portals and micro sites, adhering to brand standards.
• Facilitate internal communications across print, digital, video and in-person events, such as town halls.
• Establish measurement procedures, performance benchmarks, and success metrics for internal communications.
• Participate in organizational and departmental projects and initiatives to ensure effective internal communication.
• Manage the internal digital signage network content to drive results, engagement, and deliver key messages.
• Collaborate with Marketing stakeholders to brand and market DCU as a destination employer externally.
• Manage all projects from beginning to end ensuring they are completed successfully, on time and within budget.
• Periodically present and report to marketing executives on campaigns and initiatives.
• Be highly communicative and responsive to all stakeholders while handling a large volume of projects.
• Perform other job-related duties as assigned by Managers(s)