Internal/External Readvertisement: Fundraising Specialist

at  UNICEF

Job no: 571491
Contract type: Temporary Appointment
Duty Station: Jakarta
Level: NO-3
Location: Indonesia
Categories: Fund Raising
UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, a hero
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfil their potential. The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations.
UNICEF Jakarta is looking for Fundraising Specialist (Donor Experience) who is a part of the Private Sector Fundraising Section and plays a critical role in supporting individual giving growth strategies and operations. This position is based in Indonesia country office and reports to the Chief of Private Sector Fundraising and Partnerships. The Fundraising Specialist will provide strategic guidance to the design and implementation of key organizational programmes in donor retention and business intelligence in order to deliver great experience for our supporters.

Under the overall direction of the Chief PSFR (P5), the incumbent will be responsible for providing leadership and strategic direction in the areas of donor experience as follows:

• donor retention (donor care, value maximization)
• business intelligence
• strengthening operational systems and tools that will enhance UNICEF’s strategic private-sector individual fundraising.

While every fundraiser is responsible for the experience of our supporters, the incumbent will provide the vision for what the positive experience should feel and look like for our donors and tools and the support that teams need to deliver it. The post holder will also provide coaching, training, staff skills, and capacity development. This is a Temporary Appointment position for 364 days (1 year).

TO QUALIFY AS AN ADVOCATE FOR EVERY CHILD YOU WILL HAVE…

• Advanced university degree* in marketing, business administration, economics or any other relevant field.
• Five (5) years of progressively responsible experience in customer experience (CX), sales, marketing, staff management and budget control (required)
• Required experience in managing a team

• Required experience in strategic analysis and providing business-solutions

• Proven track record with modern CRM solutions (desirable - for example, Salesforce)

• Extensive experience in data analysis and reporting (desirable)

• Fluency in English and Bahasa Indonesia.

(* A first level university degree (Bachelor’s) in a relevant field (as identified above), in conjunction with seven (7) years of relevant work experience in customer experience, loyalty/retention programmes, sales, marketing, staff management and budget oversight and/or other directly-related technical field, may be taken in lieu of an advanced university degree.
TOR TA NOC FR Specialist Donor Exp for TMS.pdf

KEY ACCOUNTABILITIES, DUTIES AND TASKS:

1. Lead the donor experience hub, consisting of donation processing, donor care and business intelligence teams, who support primarily the individual giving team and occasionally a wider PFP department.
2. Provide strategic direction, coordination, development and implementation of retention and business intelligence activities within the country office in order to optimize fundraising and revenue potential and meet income targets. A key focus will be onoptimizing and developing pledge retention and life time value (LTV), minimizing attrition and ensuring excellent donor care (customer support). Compile and analyze relevant data from the individual donors performance to share with the IFR team to use in the strategic planning.
3. Help develop an annual work plan and budget for retention related campaigns: donor care (donor saving) and value max (upgrade) activities. Monitor and facilitate the implementation of fundraising strategies, work-plans and donor reporting and analysis to achieve targets, focusing on developing the loyalty of individual donors as well as ensuring the increase of their time life value.
4. Develop and oversee internal and external suppliers and partners (agencies, suppliers’ banks etc.) to ensure that processes are streamlined, effective and assisting the overall aim to grow income and to promote excellence in briefings and campaigns to the satisfaction of internal and external parties thereby protecting and promoting the UNICEF brand.
5. Help lead the donor care teams in coordination with the relevant team leaders (internal and/or external) to ensure UNICEF donors receive the higher standards of customer service. Serve as a champion of donors and bring the voice of customer to the rest of the organization by genuinely listening to and learning from donors’ feedback.
6. Plan, monitor and report on all relevant aspects of efficient donation processing, excellent donor care, and insight analysis, and submit relevant reports in high quality and within agreed deadlines to IFR colleagues, senior management, regional office, or headquarters.
7. Be aware of all data protection legislation and self-regulatory codes of practice relating to advertising, direct marketing, fundraising and data protection ensuring digital media project compliance.
8. Keep up to date with PFP individual donor guidelines and best practice to ensure all global best practice and regional key learnings are utilized where relevant in donor retention and value maximization.
   Please refer to Term of Reference attached for more details.

Under the overall direction of the Chief PSFR (P5), the incumbent will be responsible for providing leadership and strategic direction in the areas of donor experience as follows:

• donor retention (donor care, value maximization)
• business intelligence
• strengthening operational systems and tools that will enhance UNICEF’s strategic private-sector individual fundraising