Internal IT Manager

at  Partnerize

WHO WE ARE:

The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.

JOB OVERVIEW

We are at a pivotal point in our tech progression. We’re looking to grow our business and replace and consolidate systems. It’s an exciting time to join the team in a captivating period.
As the Internal IT Manager, you will demonstrate strengths in prioritising personal and team workload on a daily basis and explore opportunities for improvement. You will be responsible for day to day management of your engineers and ensuring the team is delivering beyond expectations. To be successful as the Lead, you should always be expanding your industry knowledge and be able to quickly identify problems. All our leads at Partnerize are accountable, trustworthy, and dependable.
You will be part of the Partnerize Technical Operations team, your team works with the business, development and IT functions. They are responsible for building the infrastructure, delivering projects and processes required to ensure we remain available, scalable and secure. Involved in support, project delivery and maintenance activities completed by the Operational Team. Your team is the first point of contact providing support and advice to our internal users for desktop, application and platform services. Ensuring that incidents and requests are triaged, diagnosed and resolved as quickly as possible.
You will be managing the internal IT Team. They are responsible for ensuring that the business is always fully equipped to deal with its daily duties. Ensuring IT “gets out of the way” of our colleague’s goals and becomes an enabler. This will be concerning all aspects of security, infrastructure, applications and IT services. you will also be responsible for managing the wide array of IT systems critical to the success of the business.
We’re looking for a leader with a desire to learn. For us, it’s more about the person and the character than the role. We need people that will get excited about taking us to the next stage of our evolution helping us with their specific skills and experience but learning new ones along the way.

ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE

• Experience of managing a team in a technical support function.
• Project management experience with the ability to delegate to meet tight deadlines.
• Ability to prioritise your workload, including a combination of Incidents, Problems and projects.
• Excellent communication skills (verbally and written)
• Multitasking skills with the ability to maintain focus alongside prioritisation to meet deadlines.
• Must be goal oriented with attention to detail
• Knowledge of and experience with the ITIL practices.
• Understanding of scripting languages (Powershell, Bash, unix CLI)
• Basic CLI troubleshooting skills
• Knowledge of MDM systems such as Intune, JAMF, ManageEngine
• Understanding development practices
• Comfortable in data handling
• Experience of Service Management Tools such as Jira or Zendesk.
• An awareness of AWS and other cloud infrastructure services
• Writing user and tech guides along with standard operating procedures
• Working to deadlines with planning and organisational skills
• Experience managing Microsoft infrastructure.
• Experience with Identity and Access Management.
• Experience managing cloud collaboration suites such as Office 365, Google Workplace

DESIRABLE KNOWLEDGE, SKILLS AND EXPERIENCE

• Experience in a help/service desk support role managing service requests in a ticketing system
• Background and interests in development or technology.
• Excellent written and verbal communication skills
• Experience with network appliances both wired and wireless.
• Working to deadlines with planning and organisational skills.
• Experience of end user Windows, Mac & Linux devices.
• Experience of Asset management and stock control.
• Awareness of end user and device security policies and framework.
• Budget management for the departments subscriptions and hardware assets
• Knowledge or experience of the following platforms Slack, Zoom, Jamf Pro, Atlassian Jira/Jira Service Desk/Confluence, ZenDesk, LastPass, Sophos Endpoint Security
  At Partnerize, we recognize it is unrealistic for a candidate to fulfil 100% of the criteria in this job description. We encourage you to apply if you feel you meet the majority requirements above. We know that skills evolve over time, so if you have a keen appetite to learn and evolve alongside us over time, come join our team!

Please refer the Job description for details