Internal IT Operations Team Lead

at  Mercury xRM

WHO WE ARE

Mercury is not just a company; we’re a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we’ve been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365 and the Power Platform.
With a global presence in strategic locations, including Coleshill, London, Boston, Chicago, and Sydney, we’ve expanded at an impressive pace, breaking into Australia in 2019 and the US in 2020. We are now a dynamic team of 150 employees, and we’re not stopping there – we’re on track to double in size over the next 24 months.
Mercury is all about our customers, with over 100 worldwide and 8,000+ users experiencing the transformative power of our solutions. We’ve seen remarkable growth in headcount, surging by over 125% in the last two years. As a dedicated SaaS innovator, we are here to simplify and enhance the operations of recruitment and staffing firms.

To improve daily operations, the Digital Operations Team Lead is essential to the upkeep, enhancement, and support of business systems. This is a hands-on team lead position that will be leading a team of 2 people at present which may grow in the next few years.

This role includes daily upkeep and support of internal apps and systems, as well as finding areas for improvement in existing processes and putting adjustments into place. The team lead for digital operations will also be in charge of managing and purchasing hardware and software and supporting some aspects of infrastructure. Colleagues in Risk & Compliance and Process Improvement will be involved in the upgrades and modifications as the organisation strives for ISO accreditation which you will also play a part in.

• Systems and Security Oversight: Administer critical system tasks, including user account management and access control. Implement robust cybersecurity protocols to safeguard digital assets using firewalls, antivirus, and encryption.
• Technical Support and Troubleshooting: Deliver prompt IT support to resolve employee technical issues, ensuring minimal disruption and efficient problem-solving.
• Network and Equipment Management: Maintain the company’s network infrastructure and manage all associated hardware, including office equipment and security systems.
• Disaster Recovery Planning: Working with Risk & Compliance, formulate and update disaster recovery and business continuity strategies to mitigate potential IT system disruptions.
• Regulatory Adherence: Ensure IT practices meet compliance standards for regulations like GDPR.
• Change Management and Collaboration: Oversee system modifications according to change management protocols and collaborate with various departments on joint initiatives.
• Communication and Documentation: Communicate system changes to staff, provide training, and develop comprehensive system documentation and user guides.
• Supplier and Licensing Management: Manage third-party supplier relationships, monitor Microsoft updates, and ensure efficient licensing management.
• Project and Vendor Management: Direct IT projects from planning to execution, ensuring adherence to timelines and budgets. Cultivate productive relationships with IT vendors, negotiating contracts and monitoring service quality.
• Technology Advancement: Investigate emerging (primarily Microsoft) technologies, assess their applicability, and manage the deployment of selected innovations to enhance company operations.
• Continuous Improvement: Regularly evaluate and enhance the IT infrastructure’s efficiency, effectiveness, and security.
• Team Leadership: Guide and develop junior team members within the IT team, fostering a culture of high performance and continuous professional growth.
• Additional Responsibilities: Stay informed about Microsoft service updates and undertake additional tasks as directed by the Operations Manager.