Internal Sales and Customer Service Representative

at  Digga Australia Pty Ltd

INTERNAL SALES & CUSTOMER SERVICE REPRESENTATIVE

Digga is Australia’s leading manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 5 state of the art facilities worldwide, our product & passion for providing total customer solutions is second to none.
We have an opportunity for an internal sales & customer service representative to join our dynamic team based at our head office site in Yatala, Qld. You will be passionate about providing a quality customer service experience and be able to demonstrate superior skills in multitasking for this fast-paced environment. To be successful in the role you will be an enthusiastic administration professional with a keen interest in sales who is willing to learn all aspects of our manufacturing business.

You will be responsible for:

• Efficiently & effectively processing internal sales orders
• Dealing with walk in customers and over the counter sales
• Liaise effectively and professionally with team members from planning, production, and despatch, to ensure sales orders are fulfilled accurately and on time
• Develop and maintain up to date knowledge of Digga’s product range
• Support customer end to end administrative requirements
• Develop and support effective relationships with dealers and customers
• Assist the sales team and dealers on all orders, stock, and delivery status
• Creating a memorable customer experience – ensuring all orders are followed through from point of sale, through departments to ensure the product is delivered in full in a timely manner

TO BE SUCCESSFUL FOR THIS ROLE YOU WILL HAVE:

• Experience in a similar customer service role or knowledge of sales practices highly regarded
• Intermediate knowledge of Microsoft office
• Excellent communication and interpersonal skills
• Confident and outgoing nature with a professional attitude
• Highly motivated, and ability to work autonomously
• Reliability and strong work ethic required
• Good organizational and planning skills
• Demonstrated desire to work in a customer service environment going above and beyond to satisfy the customer
• Must demonstrate the desire to perform in a professional manner as a team member as well as to give inputs on activities that will help complete project assignments in a timely and efficient manner
• Experience with ERP or CRM an advantage
  Whilst not essential, experience working within a manufacturing/trade environment or knowledge or passion for earthmoving equipment and attachments will be highly regarded.
  If you are a team player who has a passion for sales and creating memorable customer experiences looking to be part of an innovative organisation who values its people and supports career progression, then apply now.

You will be responsible for:

• Efficiently & effectively processing internal sales orders
• Dealing with walk in customers and over the counter sales
• Liaise effectively and professionally with team members from planning, production, and despatch, to ensure sales orders are fulfilled accurately and on time
• Develop and maintain up to date knowledge of Digga’s product range
• Support customer end to end administrative requirements
• Develop and support effective relationships with dealers and customers
• Assist the sales team and dealers on all orders, stock, and delivery status
• Creating a memorable customer experience – ensuring all orders are followed through from point of sale, through departments to ensure the product is delivered in full in a timely manne