Internal Sales Representative (Industrial products)

at  JDA WMS PTE LTD

• Coordinate the day-to-day management of customers, including generating, managing, and converting sales leads using designated processes and systems like OPT.
• Identify and pursue profitable sales opportunities.
• Prepare commercial proposals (quotations, tenders, etc.) within customer deadlines or agreed-upon timeframes.
• Handle inbound calls, establish effective customer relationships, and cultivate customer loyalty by consistently delivering excellent levels of customer service.
• Foster strong customer relationships using various communication methods, understanding their business needs, addressing any concerns, and following up on sales opportunities.
• Proactively manage customer complaints, ensuring timely resolution that exceeds customer expectations.
• Facilitate smooth transitions to the Business Development Manager (BDM) for sales opportunities that cannot be progressed via telephone.
• Initiate outbound calls to prospective clients, securing qualified appointments for the field sales team.
• Collaborate closely with field sales team members, providing sales support, prospecting opportunities, and assisting with data gathering and follow-up.
• Prioritize workload in alignment with core products, sectors, and geographies.
• Handle all cancellation requests and claims, following standard operating procedures and escalation policies as required.
• Attend sales meetings and participate in learning and training activities to continuously enhance customer service and sales knowledge.
• Proactively follow up on quotations to track the status of proposals and convert opportunities into orders.
• Assist in market research and prospecting activities to generate new customer sales, exercising sound judgment to negotiate and convert opportunities.
• Review orders received, conduct contract reviews, and communicate contractual requirements to the manufacturing division.
• Effectively utilize IT systems in accordance with company procedures.
• Collaborate with key stakeholders to ensure adherence to customer specifications.
  For interested applicants, kindly send your resume in Word/PDF format to cvs@jdawms.com
  Kindly include the following in your resume.
  Current Salary
  Expected Salary
  Availability
  Reason for leaving
  Thank you for your application and we regret that only shortlisted applicants will be notified
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  EA (23S1595/R23116355

Please refer the Job description for details