We are currently looking for a Head of Infrastructure and Operations. This role will oversee all our internal systems and infrastructure, responsible for all our regions - Poland, UK, USA & ANZ (350 staff globally). You will be critical to keeping all our internals teams productive and successful.
You will require hands-on capability and the desire to stay hands on. At times you will be required to jump in and support directly yourself. Those looking to move completely off the tools or haven’t been on them for some time this role will not suit.
This role would sit somewhere between a team lead and a traditional Head of Infrastructure.

For this role, we ask that you can demonstrate the following experience:

• Experience supporting internal business systems (Finance, HR etc) and infrastructure
• Hands on technical capability/experience in as many of the following areas: MacOS, Linux, Google Suite, Okta, Atlassian, Slack, legacy PHP (finance), ISO 27001, AWS, Device Management etc
• Experienced people manager
• Vendor Management experience - sourcing, negotiating, renewals and pricing
• Experience managing internal projects

Nice to have

• Product Management experience of in house built legacy systems including the maintenance, enhancements and feature adds (PHP) - not looking for a coder
• Experience supporting multi-region internal technology and teams

WHO WE ARE:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.
Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.
The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.
We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.
We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at the door, we don’t take ourselves too seriously and we have fun along the way.
We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

LI-Hybrid

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes

WHAT YOU WOULD DO (THE ROLE DAY TO DAY):

• A hybrid mix of supporting/maintaining business systems and internal IT infrastructure
• People/team management - Management of on-call roster, 1on1’s etc
• Vendor management - Contract negotiation, managing renewals, budgeting, cost reduction opportunities
• Automation of manual efforts
• Stakeholder management - Working with various business units regarding needs/pain points
• Projects - Vision and strategy. Making sure projects are properly defined, Push back on scope creep. Run projects with a view to handing off to the team
• Communications - Internal company comms in regard to any changes, projects etc
• Change management
• Meeting/liaising with other regions
  This role will be Sydney based and unfortunately we are unable to sponsor.
  Why work for Squiz?
  You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.
  We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

For this role, we ask that you can demonstrate the following experience:

• Experience supporting internal business systems (Finance, HR etc) and infrastructure
• Hands on technical capability/experience in as many of the following areas: MacOS, Linux, Google Suite, Okta, Atlassian, Slack, legacy PHP (finance), ISO 27001, AWS, Device Management etc
• Experienced people manager
• Vendor Management experience - sourcing, negotiating, renewals and pricing
• Experience managing internal project