Internet Sales Team Representative

at  The Cigna Group

ABOUT CIGNA:

Do you love sales and speaking to customer to help them find the product they need? Have you worked in sales in a highly regulatory environment? You might be the just the person we are looking for!
Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security.
As an employee we care about your career health too. That’s why when you work with us, you can count on a different kind of career - you’ll make a difference, learn a lot, and change the way people think about health insurance.

SKILLS / EXPERIENCE

• Strong customer focus with ability to identify and solve problems
• Excellent interpersonal skills
• Good verbal and written communication
• Ability to exercise judgement
• Ability to organise, prioritise and manage workflow
• The ability to work well in a team environment
• Basic system navigation and Microsoft application skills
• Good keyboard skills
• Regulatory awareness
• Proven track record in telemarketing insurance sales inbound and outbound, ideally in an non-advised sales process
• 1 – 2 years’ experience in health industry, insurance background or outbound sales background

• Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
• Achieve sales targets pre-determined by management
• Communicate regularly with members
• Achieve / exceed set productivity and quality standards
• Adhere to regulatory targets within our territorial limits
• Sell with integrity and treat customers fairly
• Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
• Maintain accurate records and files as required
• Actively support other team members and the achievement of team objectives
• Provide support to less experienced team members
• Identify potential process improvements and make recommendations to Team Leader
• To carry out other ad hoc tasks as required to meet business needs