Internship in IT Helpdesk (m/f/x)

at  Allen Overy

KEY REQUIREMENTS

• Bachelor’s degree
• First experience in IT support (considered as an asset)
• Excellent verbal/written communication skills in French and English
• Good knowledge in Microsoft Windows desktop OS and Office solution
• Team player with strong analytical and communication skills and highly service-oriented
  A&O Shearman is a new global industry-leading law firm, with 48 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.
  We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.
  Whether you’re helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to diversity, equity and inclusion and we provide support and ways of working that help you optimise your wellbeing.
  What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.
  Belong. Excel.

ROLE PURPOSE

An internship contract from 12 to 24 months which is covered by an agreement starting in September 2024.

ROLE PURPOSE AND RESPONSABILITIES

• Manage workstation installation / configuration, mobile devices and laptops, video conference system, small hardware including inventory and stocks, Mobile Device Management (MDM) tool
• Configure user / users rights / user password in all systems / applications
• Ensure application of the patch management policy of the systems in its scope (workstations, handled devices…)
• Manage data exchange (Download or upload on an external site or USB key)
• Inventory of the systems in its scope (workstations, handled devices…)
• Keep knowledge base up-to-date
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provide accurate information on IT products or services
• Record events, problems and their resolution in IT Ticketing tool
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures