Internship - IT Helpdesk Intern - 12 to 24 months (m/f/x)

at  Allen Overy

Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we’re committed to leading that change, putting our people first, embracing new ways of thinking and integrating technology into our everyday work.
With us, you will constantly be learning and growing. We provide our people with the space to unleash their potential and develop on their individual career journey, recognising that it may look different for everyone. We offer exceptional professional and personal development – providing training, mentoring and practical support. We have a powerful commitment to diversity, equity and inclusion, and whatever defines you, we ask you to bring your whole self to work. A career with us provides a platform to open doors and brings opportunities you won’t find anywhere else.
What truly defines a career at Allen & Overy? We recruit the best and ask for the best of you. We provide challenge, support and a place for you to belong. And together we excel.

• Manage workstation installation / configuration, mobile devices and laptops, video conference system, small hardware including inventory and stocks, Mobile Device Management (MDM) tool
• Configure user / users rights / user password in all systems / applications
• Ensure application of the patch management policy of the systems in its scope (workstations, handled devices…)
• Manage data exchange (Download or upload on an external site or USB key)
• Inventory of the systems in its scope (workstations, handled devices…)
• Keep knowledge base up-to-date
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provide accurate information on IT products or services
• Record events, problems and their resolution in IT Ticketing tool
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures