Internship Program Support Officer

at  EMAPTA

JOIN THE FUTURE: IGNITE YOUR CAREER IN EDUCATION SERVICES!

Welcome to an opportunity where your career growth aligns with your personal well-being. Here, we believe in more than just professional development; we prioritize your work-life harmony. As an Internship Program Support Officer in our client’s esteemed education services industry, you’ll thrive in a supportive and healthy work environment that values your holistic success. In this role, you will step into a role that embodies our client’s commitment to fostering a balanced and supportive work culture. Your responsibilities will revolve around providing comprehensive support to internship programs, ensuring smooth operations and enriching experiences for both interns and the organization. Join us in shaping the future while nurturing your own equilibrium.

QUALIFICATIONS THAT SET YOU APART:

• Possesses a collaborative working and leadership style, with a can-do attitude where “territory” does not matter, but getting the job done does.
• Demonstrates the ability to positively guide, supervise, and mentor others. Takes responsibility and is accountable for own work. Models high standards of performance and earns trust.
• Exhibits excellent engagement and people relationship skills.
• Demonstrates excellent written and verbal communication skills.
• Shows proficiency in planning and organizational skills.
• Displays high-level problem-solving skills.
• Possesses high-level computer skills, including proficiency in databases and email.
• Maintains strong client relationships.
• Exhibits the ability to work calmly under pressure.
• Demonstrates a well-displayed consideration of compliance in everything that is done.
• Knows and understands the business.
• Communicates effectively and establishes good working relationships.
• Possesses excellent communication and presentation skills and highly-developed people skills, particularly in building trusting and win-win relationships with clients.
• Can gather and receive information and ideas and convey information to others using appropriate methods, networks, and sharing.
• Manages problems by analyzing the cause of problems in a logical manner, producing logical solutions, preventing problems productively, learning from past mistakes, and thinking ahead.

• Maintain contact with all interns in their portfolio throughout the duration of their internship program.
• Ensure that all interns within their portfolio are educated on the responsibilities to provide updated documentation and additional information pertinent to their progress during the program.
• Ensure relevant documents are completed and returned by the intern through the required intervals of the internship program. Sample intervals: 6 weeks, 3, 6, 9 & 12 months.
• Monitor feedback, performance, and liaise with the Operations Manager if issues occur during the program.
• Obtain confirmation of return flights once the internship is completed and update the appropriate documentation.
• Upon receipt of the Final Feedback, flights, and Training Plan, be responsible for drafting and providing a Certificate of Participation to the intern.
• Maintain consistency and be pleasant, considerate, and empathetic to internal and external clients and colleagues, providing high-level support to the interns.
• Provide necessary mentoring, supervision, and routine feedback on the intern’s performance.
• Provide direct guidance and supervision of the intern during planned internship activities.
• Provide a model of professional work habits and attitudes.
• Provide counsel and assistance to the intern in completing the Training Plan and navigating their way through the Australian Workplace / internship program & AIMIGO.
• Facilitate contact and promote effective communication with the intern and, at times, the Host Organisation during the course of the internship.
• Ensure the internship is a meaningful learning experience for the intern.
• Monitor interns to ensure they are completing assigned duties and gaining benefit from the program.
• Evaluate interns’ progress and provide feedback often.
• Facilitate dialogue between interns and supervisors as the need arises.
• Help interns understand and overcome social or behavioral problems through individual and group counseling throughout the course of their program.
• Provide individual and small group counseling/mentoring based on student needs.
• Work with interns to develop skills, such as organization, time management, and effective work habits.
• Help interns set realistic career goals and develop a plan to achieve them.
• Positively contribute and communicate with staff to build a happy and harmonious workplace.
• Prove ability to work as an effective team member, prioritize work, meet deadlines, and retain tolerance, accuracy, and administrative efficiency within a dynamic environment.
• Demonstrate the ability to effectively establish rapport with clients, liaise, communicate, and negotiate with a wide range of customers at all levels, both internal and external to the organization.
• Demonstrate personal motivation, initiative, and problem-solving skills to develop solutions, take ownership of client issues, resolve client needs, and provide a clear client outcome.
• Have a basic understanding of equitable and non-discriminatory work practices and the ability to assess workplace risk and maintain a safe and healthy work environment.
• Manage grievances and general people issues.