Intranet Administrator m/w/d

at  Akkodis Germany Tech Experts GmbH

Akkodis - formed by the merger of AKKA & Modis - is a global leader in Engineering & IT. As a global partner in an ever-changing technology & competitive environment, we support our customers with our 360° offering to create a more sustainable & smarter future. United by our shared passion for technology & talent, we look at the world from a new perspective. Every day, our 50,000 motivated engineers & digital experts go beyond the possible to create the incredible.
Is IT support your passion? Do you have experience in supporting macOS, Windows, and iOS? Then convince us with your expertise and join us as a 1st and 2nd level supporter in Frankfurt. Our client in the field of entity identification is looking for support for their IT team as soon as possible.

THE SKILLS THAT ARE NEEDED

• Combined at least 2 years of experience as Level 1 and Level 2 Support
• Experiences with1. providing support for macOS, Windows, and iOS2. Active Directory, Windows registry and Group Policies3. Microsoft Exchange Spam filters and email account configurations4. Software management systems5. Anti-Virus software
• Understanding of basic networking (DNS, TCP, VPN, routing, …)
• Knowledge with Unix based Operating Systems and commands
• Fluent spoken and written English and ability to verbally describe how to use an application,system, etc.
• Exceptional personal skills including social competency and teamwork skills
• Flexible and able to work in a dynamic work environment
• Ability to learn quickly and work independently
• Must be able to do some light lifting of IT equipment and workstations
• Knowledge of security principles and best practices
• University degree in Computer Science or similar preferred
• ITIL certification a plus

WHY YOU ARE IN THE RIGHT PLACE WHEN WORKING WITH US

• Attractive remuneration
• Professional development
• Join and work with us in a flexible and mobile working environment
• Multicultural organization with the office directly in the city center of Frankfurt
• Open office space that facilitates & encourages collaboration; headphones allowed
• Beverages & Fresh fruit in the office
• Subsidized gym membership
• iMac workstation with 2 displays; custom Keyboard if required
• Company iPhone & Macbook
• Casual get-togethers on sunny Friday afternoons on our spacious terrace
  We are looking forward to getting to know you.
  Send us your application directly. We’ll be happy to answer any questions you may have. We welcome applications from people who contribute to the diversity of our company.

• Onboarding of new staff members (Setting up devices, workstations, and profiles)
• Provide direct technical support to internal end-users in a team, including remote support fortransatlantic office
• Setting up and configuring mobile devices for end-users
• Support with the management and deployment of applications and security updates for(Mac/Windows) computers and mobile devices through MDM-Software (Filewave)
• Troubleshoot complex hardware/software issues with MacOS, Windows10, iOS, this includes:Microsoft Office products, Communication Applications (Zoom, MobileIron), Audio/Videosettings, adjusting/replacing cables, Network issues: LAN, WLAN, VPN, testing connectivity
• Setup and move workstations and adjusting table heights around the office
• Resolving printer issues, paper jams, replacing toner
• Taking equipment to service provider for hardware replacement
• Create and maintain technical documentation of configurations and procedures
• Keeping and tracking inventory of IT equipment up to date
• Work in compliance with all GLEIF and other relevant IT policies and processes, whereapplicable
• Assist/stand in for colleagues if needed