Intune Support Operations Services Specialist

at  Aryan Solutions Pte Ltd

• This team is responsible for the Dev-Ops Level support of the centrally managed Device Management End User platforms Mobility, Remote Access RAS, Server Based Computing Platforms, MobileIron, Intune, zScaler and related platforms.
• 3 to 5 years of experience into windows 11 / Microsoft intune
• Diploma / Bachelor’s degree in a relevant technical field (e.g., Computer Science, Engineering).

THE SUCCESSFUL CANDIDATE WILL HAVE KEY SKILLS & COMPETENCIES SUCH AS

• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Assist end-users with device enrollment, application deployment, and configuration in Microsoft Intune.
• Working knowledge in Registering a device, working on Compliance Remediation, reporting,
• Working on Delivery Optimization, Update Windows Defender security intelligence, Windows
• Maintain accurate records of support activities and resolutions in a ServiceNow.
• Keep up-to-date with Microsoft Intune features, updates, and best practices.
• Participate in the development and maintenance of support documentation and knowledge base articles.
• Must have design and implement Intune configurations and policies to meet organizational needs.
• Conduct root cause analysis for recurring or severe Intune-related problems.
• Participate in the planning and execution of Intune migrations and upgrades.
• In-depth knowledge of Microsoft Intune architecture, policies, and features with understanding of Microsoft Intune and mobile device management.
• Experience with PowerShell scripting and Intune Graph API for automation and customization in Intune are a plus
• Proficient in Windows, iOS, and Android operating systems.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to work collaboratively in a team environment.
• Relevant certifications (e.g., Microsoft Certified Modern Desktop Administrator Associate) are a plus.

Please refer the Job description for details