Investigator

at  Health Complaints Commissioner

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time
Organisation: Health Complaints Commissioner
Salary: $92,332 - $104,762
Occupation: Other
Reference: VG/1804591
The Health Complaints Commissioner (HCC) is an independent statutory officer whose role is established under the Health Complaints Act 2016. HCC staff are employees of the Department of Health, (the Department) who report directly or indirectly to the Commissioner. The HCC supports safe and ethical healthcare in Victoria by resolving complaints about health services and conducting investigations into healthcare providers who pose a serious risk to the health, safety or welfare of the public.

ABOUT US:

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

This position will be part of a team reporting to the Investigations Manager and will conduct investigations, review complaints and identify issues, obtain evidence, conduct complaint data reviews and monitor data and consider quality improvement recommendations.