Investor KYC - Associate Director

at  Alter Domus

ABOUT US

We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.
With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.
Find out more about life at Alter Domus at careers.alterdomus.com
Reporting to the Head of Department, as the lead for our Investor onboarding and ongoing lifecycle management activities, you will be responsible to onboard Alter Domus’ client Investors and Alter Domus’ client Asserts in line with KYC/AML regulation. You will also provide services in support of on-going life cycle management such as Investor data management, including ensuring all Investor KYC/AML data remains current.

EXPERIENCE & SKILLS

• 8+ years of experience in Financial Services/Fund Services industry/Transfer Agency /Compliance and have a strong AML/KYC background (preferably in European regulatory domiciles including Luxembourg, UK and Ireland); an experience on AML on Investment would be an asset;
• Experience in creating and leading world-class Client Delivery teams with a proven track record of working across multiple jurisdictions within a matrixed environment;
• A proven track-record in unlocking value and efficiency in the core processes, tools and technology that underpin an operations function;
• Demonstrate ability to build and lead a high-performing team, ensuring the right pipeline of talent is ready to be deployed to deliver high quality client service;
• You will have experience in managing projects with competing demands and an ability to prioritise effectively.

Your responsibilities will include, but would not be limited to, the management of the Investor Lifecycle Management (ILM) team, technology adoption & process optimisation to drive efficiencies, scaling of services rendered & Investors serviced within the team, together with ensuring overall delivery of a quality onboarding experience for all Alter Domus clients Investors.

Specifically, you will;

• Lead Investor onboarding and lifecycle management for Alter Domus, ensuring a professional, timely, efficient and effective onboarding experience for our client’s Investors;
• Ensure Alter Domus’ full adherence to KYC/AML requirements in accordance with regulation;
• Lead a high performing team, supporting training, development and engagement of employees at all levels, understanding their capabilities including developing a pipeline of talent;
• Anticipate, plan and execute on resource needs to support Investor/Assets onboarding and Investor/Asset lifecycle management activities;
• Ensure the team has a solid knowledge and understanding of the industry, legislation and regulation and of ADs working practices to ensure all policies and procedures are adhered to;
• Drive a culture of compliance and risk control through identification and anticipation of potential risks, together with timely escalation and/or resolution;
• Maintain a relentless focus on KPIs under your remit;
• Evaluate the efficiency of the onboarding and lifecycle management process taking into consideration organisational objectives and application of improvements: including, leading the implementation of any technology enhancements and resultant process redesign;
• Act as escalation for clients & ensure ownership on any issue resolution and remediation;
• Actively role model a high-performance culture with clear accountabilities, driving cross functional collaboration and act as a primary escalation point for all onboarding and Investor lifecycle management related activities;
• Be involved as appropriate in sales pitches as a KYC/AML SME to support business development activities.