Invoice To Cash Representative - French speaking

at  Lexmark International Inc

Responsibilities :
JOB TITLE: Invoice To Cash Representative
SERVICE UNIT: GBS - Order to Cash (O2C)
REPORTS TO: O2C Manager - Budapest

EDUCATION & EXPERIENCE

• University or college degree
• 2 years work experience in accounts receivable/finance/accounting function
• Fluent in English and in supported country language (any additional language is an advantage)
• Solid MS Office knowledge
• Experience with SAP / Power BI is an advantage

SKILLS

• Must be able to communicate well with internal and external customers in English and the supported country’s language
• Has a problem-solving mindset
• Proactive, open-minded, resilient, and flexible to changes
• Has keen attention to details
• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to learn quickly
• Team player
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The Invoice to Cash (I2C) representative:

• Proactively monitors and collects accounts receivable by contacting clients via email and/or phone before due date.
• Sends aging statement, invoice copies and other documents needed by customers to process payment, initiates conference calls with customer’s A/P to discuss account status or any issues on the account.
• Communicates payment remittance details to Cash Application to apply payments accordingly.
• Ensures that any payment delays are escalated accordingly through the established escalation process and following the dunning process.
• Provides accurate information for forecasting purposes and in historical reports applying proper root-cause analysis.
• Investigates issues in order to provide the most appropriate solution to address them.
• Coordinates with internal teams on invoicing issues and concerns, ensures that these are resolved timely.
• Makes sure that delinquent items are cleared in a timely manner, especially those that are aging (over 90 - over 180 days)
• Responsible to provide accurate information in Credit Block Reports to Credit Management team in order to release order from credit block.
• Verifies any unapplied cash on the account and applies it correctly.
• Ensures that defined Service Level Agreements (SLAs) are met in the performance of collection and account management activities;
• Contributes to delivering defined I2C Key Performance Indicators (KPIs)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
The employee has the authority to perform tasks as per JD.
The employee needs to follow the Quality and environmental policy where applicable.
Employee should observe Lexmark’s policies and the Budapest Employee Handbook (for details see Budapest HR website).