Invoicing Specialist

at  Southeastern Freight Lines

As the Invoicing Specialist, you will be responsible for all functions related to the Company’s customer invoicing processes. You will be responsible for facilitating the accurate and timely billing of the Company’s customers and resolving billing issues and/or discrepancies.
Receive requests, verify, and set up existing accounts with the requested invoice type. Make changes to customer accounts when requested by authorized parties or when deemed appropriate based on information gathered. Review all customer account applications submitted. Pull credit reports, analyze, and determine a customer’s credit worthiness. Communicate with both internal and external customers as needed to verify accurate account information, including invoicing requirements and credit terms. Create and maintain spreadsheets tracking account/sales data. Work daily with internal and external customers for account information accuracy. Review and correct all freight bill corrections the system was unable to handle the night before. Enter freight bill corrections and issue re-bills as needed. Issue/request refunds and overpayments to and from customers when needed. Work customer return mail, reaching out to the customer/Sales for a valid bill-to. Receive, open, sort and place all return mail items on hold each morning. Contact all return mail accounts, and other accounts as needed, via telephone or written correspondence for resolution. Work daily with internal customers for final resolution on rejected invoices which includes refund pending, cancellations, and payment verifications. Work directly with service centers to finalize un-invoiced freight bills. Provide customer service and work with both internal and external customers to resolve billing and service issues. Review all documents on file for each account for billing and coding errors and refer accounts to Sales for coding when needed. Provide data to the Invoicing Manager in spreadsheet format weekly, and update and maintain spreadsheets for return mail daily and weekly. Follow up on all accounts as needed. Interact with external customers on a daily basis. Interact with various service center and Support Center associates on a daily and/or weekly basis, to include local and national sales associates and leadership. Contribute to the success of the Revenue Accounting department by assisting co-workers as needed/requested. Cross-train in the other functions of the department as time permits.
For this position, 2 years of administrative experience in Finance, Accounting, or a related field is required if the candidate does not have an Associate Degree. In terms of education, a High School Diploma or GED is required. An Associate Degree is preferred. In terms of preferred experience, previous customer service experience and previous data entry experience are preferred.
Work Shift
First Shift

Please refer the Job description for details