IS Systems Analyst Level 1/2

at  Vitaco Health Ltd

OUR STORY

Vitaco is a leading Australasian marketer, manufacturer and distributor of an outstanding collection of sports nutrition, health food and supplements brands. Our four core brands Musashi, Athena, Healtheries and Nutra-Life, have been helping people live healthier lives in New Zealand, Australia and over 30 countries worldwide for over 100 years.

YOUR OPPORTUNITY:

We are currently seeking an IS Service Desk Analyst Level 1/2 to join our IS team in Auckland and assist us with implementing and maintaining best IT practice and provide support services across the organisation. Some afterhours work or weekend work may be required for solution implementation, maintenance or resolution of critical issues.

THE SUCCESSFUL CANDIDATE WILL IDEALLY HAVE THE FOLLOWING SKILLS AND ATTRIBUTES:

• Minimum 1 years’ experience in level 1 and 2 support in a SME/corporate environment
• Proven experience in supporting users in a Microsoft computing environment e.g. Windows 7-10, MS Exchange/Outlook, Office 2013/Office 365
• Experience with networking infrastructure including switches, routers, firewalls and WLAN
• Proven experience with Active Directory, DNS, DHCP, WSUS, WDS
• Experience with cloud solutions such as Office 365, Azure or CRM an advantage
• End User Computing including tablets and phones, telephony/video conferencing
• Hands-on experience of hardware prep, install of SOEs and deployment of PCs and laptops, software packaging and deployment
• Ability to digest complex technical information quickly and to find your own answers
• Ability to work under pressure and consistently meet deadlines and objectives
• Ability to work with a wide range of people across the business and develop good relationships
• Ability to manage service requests, incidents and assets in a service desk tool
• Ability to work independently, self-motivated and capable of making sound decisions backed up by experience and technical knowledge/skill
• Ability to work with a wide range of people across the business and develop good working relationships
• Excellent written and verbal communication skills
• IS related tertiary qualification with a strong interest in IS Support
• ITIL Foundation, Microsoft and Cisco certification may constitute an advantage

• Primary contact for IS support services for New Zealand based staff members
• Proactively manage a shared service desk queue including support for Australian staff and employees working remotely across the globe
• Maintain the effective delivery of IS support services by providing level 1/2 support across all systems
• Preparation, building and deployment of PCs and laptops
• Provisioning and management of phones & tablets
• Fully document or update existing documents with processes or configurations
• Liaise with vendors to maintain effective partnerships that deliver to requirements
• Assist the IS Operations Team Leader and IS Operations and Architecture Manager with delivery of various projects
• Software installation and upgrades when required
• Customer service excellence – providing practical operating systems support to all users and meeting agreed customer SLAs