YOUR NEW ROLE

• Act as a senior IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on common tickets
• Create knowledge base articles in order to review and amend Service Desk policies and procedure
• Work closely with third level infrastructure and applications teams to investigate problems and major incidents
• Provide 2nd level support for external clients
• Manage queries, trouble tickets, work orders and Requests for Service
• Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
• Provide remote assistance as well

WHAT YOU NEED TO DO NOW

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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