IS Technician
at GHD
Sydney, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 04 Jul, 2024 | Not Specified | 04 Apr, 2024 | 2 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
AT GHD, WE DON’T JUST BELIEVE IN THE POWER OF COMMITMENT, WE LIVE AND BREATHE IT EVERY DAY
That’s why we pledge to support and empower all of our people to make a positive impact when working with the right technology and training as you bring ideas and projects to life.
Together with your colleagues, clients and partners, you’ll make an impact that is felt by all. See where your commitment could take you.
WHO ARE WE LOOKING FOR?
We’re looking for an IS Technician to join our Information Services (IS) team. In this pivotal role, you will provide a high level of technical support on supported GHD technologies, applications and platforms to enable the delivery of work to GHD’s clients.
WHO WE ARE
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.
The Power of Commitment is our brand promise. It’s what makes us different. We are bound to our stated vision and determination to address humanity’s most urgent needs: to make water, energy and urbanisation sustainable for generations to come
Responsibilities:
- Complete assigned tasks via the ticketing system, Manager and other sources to meet or exceed service levels.
- Effective diagnosis and resolution of client issues to minimise recurrence.
- Maintain professional, friendly and helpful interactions with clients at all times.
- Accurately update and/or log all tasks/client requests in the ticketing system.
- Effectively prioritise tasks to ensure service levels/deadlines are met.
- Report identified risks to your manager in accordance with the GHD Risk Management Framework.
- Escalation and communication of incidents to other relevant internal technology teams.
- Work collaboratively with technology teams.
- Maintain integrity and governance by adhering to standard service desk procedures and security protocols.
- Keep your manager updated on job status, potential issues and other relevant info
- Report potential risks to your manager in accordance with the GHD Risk Management Framework
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Technician
Graduate
Proficient
1
Sydney NSW, Australia
