ISV Settlements Team Manager

at  HSBC

Job description
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Issuer Services Operations (ISV Ops) is part of the broader Client Operations organisation within GBM. ISV Ops is globally aligned, supporting Issuer Services, GB and CMB lending and bond origination. The function is accountable for Corporate Trust, Loan Agency Operations and Loan Administration Operations functions.
We are looking for a diligent person to join this team as ISV Settlements Team Manager.
The ISV Settlements Team Manager is accountable for managing a team in London, who are responsible for the ongoing management of primary market Settlements into Euroclear and Cleastream (ICSDs), along with Crest Issuances. You will ensure that the daily activities are completed in order to make timely settlements for key strategic clients, for whom ISV are appointed as Issuing and Paying Agent. You will ensure the team validate the issuance details so they are correctly reflected and updated within the system. You will also be required to review the current processes undertaken by the team, in order to identify improvements in regard to potential automation and/or streamlining, so that the wider team can create greater capacity and provide assistance to Stakeholders. The role will also involve management responsibilities of direct reports, to whom the ISV Settlements Team Manager will provide guidance, training and assistance to, along with delivering regular performance reviews and identifying areas of improvement.

Your key responsibilities will include (but are not limited to):

• Providing management oversight of all Issuances for internal clients for whom ISV Operations are appointed as Issuing and Paying Agent
• Ensuring all Syndicated Issuances are processed in a timely manner, along with acting as point of escalation from stakeholders
• Reviewing the current processes around Issuances and look to identity opportunities around automation and/or capacity savings
• Driving process improvements and work with stakeholders to implement any automation opportunities
• Acting as primary contact in relation to HSBC Bank Plc Issuance process for which ISV are appointed as Issuing and Paying Agent on issuances settling into ICSDs and UK Domestic market
• Communicating any issues or escalations that may arise from the team to Senior Management, along with putting in place remediation or preventative actions and then providing regular updates of status of these items
• Representing ISV Operations at working groups in order to flag any ongoing concerns and manage any respective actions that may arise.
• Support team in relation to the primary market settlements and daily reconciliations with the ICSDs
• Providing assistance to colleagues in GSC locations (Kolkata and Kuala Lumpar) on escalation items that may arise
• Management of Ad-Hoc projects that may arise, through working with stakeholders, managing actions points and ensuring timely delivery
• Providing coverage for Manager and represent Corporate Trust Operations at internal and external working groups or meetings
• Production of MI and Reports in relation to the volumes and activities across the teams
• Completion of objective setting, performance review and management for direct reports

Requirements

The ideal candidate for this role will have:

• Extensive experience in the Settlement and Corporate Trust business (preferably Common Depositary/New issues)
• Experience in a Line Management role, including objective setting, performance review and management
• People / performance management skills – an ability to lead, inspire, coach and develop a team
• Effective communication skills with the ability to provide key information in a timely, accurate, clear and concise way
• Excellent relationship building and stakeholder management skills
• An understanding of legal documentation governing products and services supported desirable.
• A high level of accuracy and vigilance
• Project Management Experience, including experience in process review and system enhancements
• Strong ability to multi-task and manage frequently changing priorities
• Knowledge of capital markets products and process flow
• Ability to multi-task and manage frequently changing priorities
• Knowledge of SWIFT including MT535, MT536, MT544, MT542, MT564 & MT566 messages relating to the securities markets
• Ability to coordinate workflow of other team members, particularly during business volume spikes
• Please Note: This is a hybrid role based in London.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

Your key responsibilities will include (but are not limited to):

• Providing management oversight of all Issuances for internal clients for whom ISV Operations are appointed as Issuing and Paying Agent
• Ensuring all Syndicated Issuances are processed in a timely manner, along with acting as point of escalation from stakeholders
• Reviewing the current processes around Issuances and look to identity opportunities around automation and/or capacity savings
• Driving process improvements and work with stakeholders to implement any automation opportunities
• Acting as primary contact in relation to HSBC Bank Plc Issuance process for which ISV are appointed as Issuing and Paying Agent on issuances settling into ICSDs and UK Domestic market
• Communicating any issues or escalations that may arise from the team to Senior Management, along with putting in place remediation or preventative actions and then providing regular updates of status of these items
• Representing ISV Operations at working groups in order to flag any ongoing concerns and manage any respective actions that may arise.
• Support team in relation to the primary market settlements and daily reconciliations with the ICSDs
• Providing assistance to colleagues in GSC locations (Kolkata and Kuala Lumpar) on escalation items that may arise
• Management of Ad-Hoc projects that may arise, through working with stakeholders, managing actions points and ensuring timely delivery
• Providing coverage for Manager and represent Corporate Trust Operations at internal and external working groups or meetings
• Production of MI and Reports in relation to the volumes and activities across the teams
• Completion of objective setting, performance review and management for direct report

The ideal candidate for this role will have:

• Extensive experience in the Settlement and Corporate Trust business (preferably Common Depositary/New issues)
• Experience in a Line Management role, including objective setting, performance review and management
• People / performance management skills – an ability to lead, inspire, coach and develop a team
• Effective communication skills with the ability to provide key information in a timely, accurate, clear and concise way
• Excellent relationship building and stakeholder management skills
• An understanding of legal documentation governing products and services supported desirable.
• A high level of accuracy and vigilance
• Project Management Experience, including experience in process review and system enhancements
• Strong ability to multi-task and manage frequently changing priorities
• Knowledge of capital markets products and process flow
• Ability to multi-task and manage frequently changing priorities
• Knowledge of SWIFT including MT535, MT536, MT544, MT542, MT564 & MT566 messages relating to the securities markets
• Ability to coordinate workflow of other team members, particularly during business volume spikes
• Please Note: This is a hybrid role based in London