IT Administrative Support Specialist

at  Paxus Australia Pty Ltd

JOB DESCRIPTION

Join a well known QLD Government Department where you will provide top-notch administrative and technical support to a small yet dynamic team responsible for delivering Information Management and ICT functions for three major agencies across Queensland.

Your Role: As an IT Administrative Support Specialist, you will play a pivotal role in maintaining the backbone of these three agencies operations. Your responsibilities will include:

• IT Equipment Management: Maintaining an accurate inventory of IT equipment, including laptops, mobile devices, peripherals, and software licenses.
• Asset Management: Taking action on asset disposals, ensuring devices are sanitised, and asset register records are meticulously updated.
• Administrative Support: Providing high-level administrative support for Information Management and Information Security functions, including managing user accounts, permissions, and access rights across various systems and applications.
• Compliance Checks and Audits: Completing periodic identity and records compliance checks and audits to ensure adherence to regulations.
• Task Management: Recording, tracking, and actioning work tasks using IT Service Management tools, while collaborating with Service Desk and Facilities teams to ensure effective delivery of work activities.
• Content Creation: Creating and maintaining high-quality technical content, including IT documentation, user guides, procedures, educational resources, and user-friendly content on the SharePoint intranet.
• Data Analysis and Reporting: Analysing and collating data to prepare a wide range of reports and documentation to support decision-making processes.
• Team Contribution: Contributing positively to a respectful, inclusive, and productive team environment.

About You: To excel in this role, you will demonstrate:

• Proven Effectiveness: A track record of delivering responsive administration support services, preferably in an IT-related environment.
• Digital Literacy: Excellent proficiency in Microsoft products such as Outlook, Excel, PowerPoint, Word, SharePoint, and Microsoft Teams.
• Organisational Skills: Demonstrated organisational, analytical, and problem-solving skills, with a commitment to continuously improving business systems.
• Communication Skills: Strong interpersonal and communication skills, both oral and written.
• Technical Knowledge: Experience or the ability to quickly gain knowledge of asset management practices, identity management tasks, ITSM systems such as ServiceNow or Jira, and SharePoint content creation.
• Personal Qualities: Attention to detail, adaptability, a positive proactive attitude, and customer focus.

To be considered for the role or for more information about this and other opportunities please contact Jeffrey Bullen on 07 3339 5624 or email [email protected] and quote the above job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process please contact me on the above contact details

Your Role: As an IT Administrative Support Specialist, you will play a pivotal role in maintaining the backbone of these three agencies operations. Your responsibilities will include:

• IT Equipment Management: Maintaining an accurate inventory of IT equipment, including laptops, mobile devices, peripherals, and software licenses.
• Asset Management: Taking action on asset disposals, ensuring devices are sanitised, and asset register records are meticulously updated.
• Administrative Support: Providing high-level administrative support for Information Management and Information Security functions, including managing user accounts, permissions, and access rights across various systems and applications.
• Compliance Checks and Audits: Completing periodic identity and records compliance checks and audits to ensure adherence to regulations.
• Task Management: Recording, tracking, and actioning work tasks using IT Service Management tools, while collaborating with Service Desk and Facilities teams to ensure effective delivery of work activities.
• Content Creation: Creating and maintaining high-quality technical content, including IT documentation, user guides, procedures, educational resources, and user-friendly content on the SharePoint intranet.
• Data Analysis and Reporting: Analysing and collating data to prepare a wide range of reports and documentation to support decision-making processes.
• Team Contribution: Contributing positively to a respectful, inclusive, and productive team environment

About You: To excel in this role, you will demonstrate:

• Proven Effectiveness: A track record of delivering responsive administration support services, preferably in an IT-related environment.
• Digital Literacy: Excellent proficiency in Microsoft products such as Outlook, Excel, PowerPoint, Word, SharePoint, and Microsoft Teams.
• Organisational Skills: Demonstrated organisational, analytical, and problem-solving skills, with a commitment to continuously improving business systems.
• Communication Skills: Strong interpersonal and communication skills, both oral and written.
• Technical Knowledge: Experience or the ability to quickly gain knowledge of asset management practices, identity management tasks, ITSM systems such as ServiceNow or Jira, and SharePoint content creation.
• Personal Qualities: Attention to detail, adaptability, a positive proactive attitude, and customer focus