IT Administrator / IT Deskside Support

at  Ausenco

Ausenco is a fast-growing company with big ideas. We redefine what’s possible in some of the world’s most complex projects and toughest environments. Delivering innovative, value-add consulting, project delivery, asset operations and maintenance solutions is what we do. From 26 offices in 15 countries, with projects in over 80 locations worldwide, we create sustainable outcomes for our people, clients and communities.
Our team is growing, we are currently recruiting for an IT Administrator / IT Deskside Support to join our team in our Burnaby office.

• Accountable for Incident Management, such as logging of incidents and requests and log of resolution efforts and time on ITSM tool.
• Responsible for troubleshooting and resolve hardware and software issues and requests in a courteous and timely manner. This includes installation, configuration and problem solving for corporate applications.
• Provide support with management of permissions to resource of information like network folder, licensing, etc, Management of access to corporate systems.
• Assist with the on boarding of new employees by ensuring that new user accounts and access is configured, and computers are setup.
• Responsible for managing events and IT security alerts such as Antivirus notifications, Software patches and Health status of IT infrastructure components.
• Maintain IT hardware and software inventory on IT asset management system.
• Ensure management of assets as part of the Onboarding and Off-boarding processes.
• Coordinate with providers for delivery of goods or services.
• Perform telecommunications support including all equipment moves, additions and changes for phone accounts, video conference support and provides telephone/ video conference orientations.