IT Analyst Customer Experience

at  Steelcase

We are hiring an IT Analyst Customer Experience to act as a frontline representative to Information Technology and Steelcase with the responsibility to offer high-performance IT support for our Rosenheim facility!

REQUIRED SKILLS AND COMPETENCIES

• You have an empathetic and consultative approach towards all Steelcase employees or business partners.
• You are able to build relationships and trust in order to grow technical competency by working with Engineers, IT Architects and Management.
• A self-learner who keeps abreast of the latest technology advancements in the enterprise and consumer space while abiding by all internal control and compliance practices.
• You proactively find ways to automate routine tasks and have holistic thinking with a focus on integration and value add.

PREFERRED SKILLS AND COMPETENCIES

• Higher education graduate.
• 0-2 years experience in a similar field (technical field support preferred).
• Knowledge of Microsoft programs: Word, Excel, ServiceNow (would be a plus).
• Advanced English and German.

WHO WE ARE:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

WHAT MATTERS TO US:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we’re always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.
If you’re interested in Steelcase, but this isn’t the right time or role, join our [Talent Community HERE] to be updated on future openings in your area(s) of expertise

Provide basic and advanced technical support and consulting. Includes, but is not limited to:

• Hardware and software installations and configurations.
• Set up and manage the hardware and software technology products, including troubleshooting throughout the technology value stream.
• Support end-user workplace devices - laptops, desktops, printers, scanners, copiers, phones, multimedia display screens and video projectors and other technology present in our Rosenheim office and plant.
• Understand the local network topology and provide basic hands-on support to the Network team.
• Enforce the Steelcase desktop standards (OS & applications standards).
• Evaluate, install, set up and manage software products included in the basic desktop system configuration.

Act as responsible for handling user IT incidents and requests via Service-Now software call tracking system according to procedures:

• Update each incident/request being worked on in the tracking system with details and/or progress towards resolution.
• Ensure that users are kept informed of the progress and closure of their incidents/requests through the appropriate channels.
• Manage all incidents according to established procedures and follow the Steelcase IT policy standards.
• Install and configure new user equipment (laptops, tablets and mobile phones) and make sure applications and procedures specific to Steelcase are followed.
• You may have responsibility for special assignments such as offering technical support for various events that are happening in our Rosenheim facility, providing technical writing and documentation whenever documentation is obsolete or nonexistent.

Might play a consulting, coordinating or leading role in the development and execution of various local and regional projects and initiatives.