IT Analyst

at  Windsor Gov

DESCRIPTION

Hiring Range: $25.04 - $27.23 hourly
Work Schedule: Generally Monday-Friday; and, after-hours meetings, problem resolution & on-call as necessary

EDUCATION, EXPERIENCE AND FORMAL TRAINING

• A strong desire to work in the IT field.
• Required to work independently and with a team.
• Must be working toward a Bachelor’s degree in Computer Science, Information Systems, or a related field from an accredited college.
• Must understand Microsoft Windows operating systems and/or network environments.
• Equivalent combination of training and experience that provides evidence that the applicant possesses the required knowledge, skills, and abilities to perform the essential functions of the job.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of the theory, principles, and practices of technology management and ofthe current trends in Information Technology and their application to public sector service delivery.
• Experience & knowledge in the following areas: network equipment and network terminology; desktop/server environment; server virtualization/cloud application; IT methodology and best practices.
• Knowledge of hardware and software systems used by the town (or hardware/systems similar to those used by the town).Knowledge of the principles, practices, and techniques of hardware configuration, network operating systems, email systems, LAN/WAN systems, and relational database structures; basic understanding of various programming languages used with current computer technology.
• Understanding of software development principles and practices and ability to apply these in project analysis and management.
• Knowledge of project management methods and techniques.
• Knowledge of federal, state, and local statutes, ordinances, and resolutions that regulate information technology.
• Knowledge of the general principles and practices of public administration including budgeting, purchasing and financial transactions, employee expectations, and communication protocols.
• Strong analytical and problem-solving skills; strong conflict resolution skills.
• Ability to effectively present and offer innovative ideas, new methods, trends, and solutions to the advancement of the organization.
• Ability to communicate effectively and update town departments/divisions on current and upcoming projects, as appropriate.
• Ability to develop and manage the service relationship with customers and users in all departments as well as with outside agencies and vendors.
• Ability to manage multiple assignments within established deadlines.
• Extensive knowledge of, and experience with, Microsoft Office, and other computer software programs and applications.
• Ability to communicate technical ideas to technical and non-technical audiences at multiple levels of the organization orally and in writing.
• Ability to anticipate and be aware of the town’s IT needs, and effectively communicate with IT team members. Ability to set work priorities.
• Ability to prepare and maintain effective working relationships with other employees, vendors, contractors, and the general public.
• Ability to use independent judgment and discretion in determining & implementing procedures for areas of responsibility.
• Ability to effectively, efficiently, and courteously communicate verbally and in writing, essential in providing instructions and inspecting the work of others, memos, and correspondences.

WORKING ENVIRONMENT & PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The physical activities of this position include, but are not limited to, the following: climbing, balancing, kneeling, stooping, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, sitting, grasping, feeling, talking, hearing, and repetitive motions.
The physical requirements of this position are considered Light Work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
The employee is subject to inside environmental conditions (protection from weather, but not necessarily temperature changes.) but may be occasionally be exposed to outside conditions in the course of regular activities.T
he employee is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
The employee is required to function in narrow aisles or passageways.
This position is not considered safety sensitive because the individual does not operate a commercial motor vehicle, as a regular function of his/her daily job duties.
Note: This position description is not intended to be an exclusive list of all of the requirements, duties, tasks, roles or responsibilities associated with the position. Nothing in this position description restricts the Town’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time.
The Town of Windsor will make all reasonable accommodations to ensure that people with disabilities have an equal opportunity in employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The town is dedicated to the principles of equal employment opportunity. The town prohibits unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), gender (regardless of gender identity or gender expression), sexual orientation, color, religion, national origin, creed, disability, military status, genetic information, pregnancy, or any other status protected by applicable state or federal law.
The town is dedicated to the principles of equal employment opportunity. The town prohibits unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), gender (regardless of gender identity or gender expression), sexual orientation, color, religion, national origin, creed, disability, military status, genetic information, pregnancy, or any other status protected by applicable state or federal law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct that has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc.
The town will make reasonable accommodation(s) for qualified individuals with known disabilities unless doing so would result in an undue hardship for the town or cause a direct threat to health or safety. The town will make reasonable accommodation(s) for employees whose work requirements interfere with a religious belief, unless doing so poses undue hardship on the town. Employees and/or applicants needing such accommodation are instructed to contact the Human Resources Department

• Depending on organizational need, additional duties may include the following:
• The IT Analyst position participates in the Shared Fleet Vehicle Program, which requires an annual motor vehicle record check.
• Performs research as directed, such as discovering new technology or tools, market research, etc.
• Performs related duties as established by law/ordinance or reasonably directed by the town.
• May be involved in special projects that are directly or indirectly related to essential job functions.
• Continues educational and certification requirements in order to remain abreast of current methods and procedures.
• Assists other departments/divisions as necessary.
• May participate in town employee committees, projects, or assignments as required.
• Other duties, projects, initiatives, and activities assigned by the IT Business Operations Supervisor, IT Manager, Town Manager, and Department Heads.