IT AND INFRASTRUCTURE OPERATIONS PERFORMANCE MANAGER(TELECOM)
at Project People
Reading, England, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 26 Jul, 2024 | Not Specified | 01 May, 2024 | N/A | Agility,Teams | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
EXPERIENCE
- Experience of working with and influencing various levels of management, building relationships and influence across teams and a wider community of other leaders and managers. A clear communicator.
- Ability to lead, make decisions, problem solve and work within teams. Can demonstrate flexibility and agility to move between role types within teams.
Responsibilities:
THE ROLE
- Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on ensuring minimum service quality measures are met and upheld in live operation for IT & Infrastructure technologies.
- Accountable for measuring what level of assurance is required to ensure the Service is being operated at its most optimal level of efficiency and effectiveness.
- Accountable for developing organisational commitment to ongoing quality improvement by ensuring that the quality assurance process is robust and is based on the best industry practice.
- The typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly.
- Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels.
- Accountable for driving improvements to the operational environment by analysis of contracted service levels with the partners.
RESPONSIBILITIES
- Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders.
- Actively manages the risks associated to maintaining the service and provides recommendations associated with improving the service across the enterprise with the goal of increasing business performance.
- Improves visibility into service performance, and accurately measures progress towards defined objectives.
- Facilitates continuous assessment, evaluation, and refinement of core Service processes to eliminate waste and reduce support-related costs..
- Provides Service Owners with balanced scorecards for all Services underpinned by IT & Infrastructure technology services covering all facets of service: customer experience, quality management, financial, security and compliance.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
Proficient
1
Reading, United Kingdom