IT and Telecoms Installation & Maintenance Engineer

at  Aerial Direct

IT AND TELECOMS INSTALLATION & MAINTENANCE ENGINEER

The Service Delivery team are one of our fastest growing teams, and we’re looking for a new IT & Telecoms Engineer to join them. Working primarily in a field-based role and reporting into our Projects & Engineering Team Leader, you will be involved in the installation and maintenance of all Aerial Direct provided IT and Telecoms equipment and software.
You may currently be working as an IT or Telecoms Engineer, and ideally you’ll have a solid understanding of site surveys, installation and maintenance of a range of telephony and IT based solutions. As much as your technical skills count, your ability to work unsupervised & under pressure are important along with your customer service abilities.
This would represent a great opportunity if you’re looking to take your career in telecoms and IT to the next level – a fantastic career with a proven development track, in a growing company committed to the growth of our employees.

What do we offer?

• Holiday rising with each year of service
• Your Birthday Off - after all it’s the most important day of the year!
• Christmas Closure in addition to your annual leave
• Free eye tests & support towards glasses
• Gym Discounts
• Our Employee Assistance Programme offering confidential Wellbeing Support
• Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards!
• Company pension scheme

You’ll get involved in:

• Site Surveys and Technical Scoping.
• Access points and point to point solutions
• Programming, maintenance and installation of Routers and Firewalls for Leased Lines and other Connectivity
• Integration of CRM systems
• Programming and installation of Laptops or Desktops
• Programming, maintenance and installation of Servers
• Programming, maintenance and installation of Microsoft 365, Anti-Virus, Remote Management Systems and Backup solutions
• Fault finding and testing
• Complete job sheets, network diagrams and survey information for all jobs and completing risk assessments for each site
• Ensuring customers are confident and trained appropriately on their services

Ideally, you’ll have experience/knowledge of:

• Site Surveys or Technical Scoping
• Programming, maintenance and installation of Hosted Telephony Solutions, Cabling and Networking and Virtual PBX (or onsite PBX)
• Access points and point to point solutions – Ubiquiti
• Programming, maintenance and installation of Routers and Firewalls for Leased Lines and other Connectivity – Draytek, WatchGuard
• Wi-Fi solutions – Ubiquiti
• Programming and installation of Laptops or Desktops – Dell and HP
• Programming, maintenance and installation of Servers – Virtual and on Prem
• Programming, maintenance and installation of Microsoft 365, Anti-Virus, Remote Management Systems and Backup solutions
• High level of understanding of SIP, including configuration, protocol and SIP trunking.
• High level of IP understanding, networking, and VLAN
• Be able to complete Microsoft 365 migration and new tenant set up
• Cabling to a high level, leaving it tidy and tagged
• High level of Hosted and PBX Telecoms configuration and fault finding of the system, handsets and other connected products
• Ability to configure routers
• Door entry system programming, maintenance and installation
• Fault finding and testing
• Training Customers

It would be great if you have:

• Microsoft qualifications would be an advantage

WE EXIST TO ENABLE OUR CUSTOMERS TO HAVE THE CONVERSATIONS THAT MATTER. WE DO THIS THROUGH EFFECTIVE PARTNERSHIPS AND A GREAT CUSTOMER EXPERIENCE.

Working at Aerial Direct isn’t just a career, it’s a decision to be better. It’s choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job.
We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.

OUR PROCESS

Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career
Step 2: Meet with your would-be manager, our Projects & Engineering Team Lead, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about.
Step 3: If it looks like a good fit from both sides, we’ll be looking to make you an offer!

Please refer the Job description for details