IT Application Support Analyst

at  Northern VA Community College

GENERAL DESCRIPTION:

This position has primary responsibility for designing, developing and maintaining electronic forms and associated workflows in TeamDynamix Service Management platform. Work is performed using multiple interfaces, data sources, APIs and iPaas.

MINIMUM QUALIFICATIONS:

• Experience in TeamDynamix or other service management platforms.
• Experience in data integration.
• Experience managing support incident and maintaining a positive end-user environment.
• Experience in programming forms automation and workflows.
• Experience in gathering and analyzing business requirements.

ADDITIONAL INFORMATION

Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit our website.
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.
We strive to ensure our employees have the tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at
The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports.
**One day of telework a week after probation period.

DUTIES AND TASKS:

• Design, develop and maintain electronic forms and associated workflows in TeamDynamix Service Management platform.
• Participate in the planning, implementation and support of TDX services across the college.
• Monitoring, troubleshooting and debugging of programming, technical support, and support of the ITSM platform migration.