IT Applications Analyst 1 (H)

at  University of Miami

CURRENT EMPLOYEES:

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The University of Miami Health System, “UHealth”, IT Department has an exciting opportunity for an IT Applications Analyst 1. The IT Applications Analyst works to ensure patient experience technology and platforms in the UHealth system are working efficiently and effectively. The analyst provides necessary experience and knowledge to support all aspects of application and system development, build and implementation. The analyst analyzes, defines, and applies technical knowledge to solve complex problems regarding application systems. The Technical Systems Analyst 1 works closely with team members, staff, and other personnel to gain and understand the objectives and requirements for the assigned systems. Is also responsible for trouble shooting problems and challenges within the information systems which may include software problems, hardware issues, interfaces, API integrations or even networking difficulties.

• Provides support for designated applications systems. Augments and assists with the design, development, implementation of enhancements to existing systems.
• Participates in the pre-implementation tasks, as assigned, such as system design, testing and training in order to gain a thorough knowledge of the technology-enabled workflows and the application features and functions.
• Responsible for the collection of data from multiple sources to assist team with implementations, optimizations, testing, and system upgrades.
• Provides day-to-day application support, completes service tickets, and participates in on call rotation.
• Assists with troubleshooting issues with members of other teams or business units.
• Assists with communication to assigned group regarding new features/functionality, new workflows, training system availability and downtime procedures.
• Assists end users with system related issues, set up and maintenance as necessary for systems being used.
• Assists in meeting scheduling and preparation.
• Completes workflow and runbook support documentation.
• Adheres to Service Level Agreements for incident management.
• Adheres to UHealth IT standards.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

MINIMUM QUALIFICATIONS:

• BS in computer science or similar field or proven 5 + years of professional IT experience.
• Excellent interpersonal, oral and written communication skills.
• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
• Knowledge of state-of-the art technology.
• Experience with major systems development and implementation.
• Familiarity with Network subnets, firewall rules, various operating systems, mobile device management, HL7 and FHIR interfaces
• Knowledge and support of A/V systems
• Experience with supporting Windows, Apple and Android OS
• Demonstrated knowledge of project management and control.
• Strong data analysis and problem-solving skills
• Ability to communicate ideas and provide solutions.
• Ability to effectively work with people in other departments and/or outside of the enterprise.

The University of Miami Health System, “UHealth”, IT Department has an exciting opportunity for an IT Applications Analyst 1. The IT Applications Analyst works to ensure patient experience technology and platforms in the UHealth system are working efficiently and effectively. The analyst provides necessary experience and knowledge to support all aspects of application and system development, build and implementation. The analyst analyzes, defines, and applies technical knowledge to solve complex problems regarding application systems. The Technical Systems Analyst 1 works closely with team members, staff, and other personnel to gain and understand the objectives and requirements for the assigned systems. Is also responsible for trouble shooting problems and challenges within the information systems which may include software problems, hardware issues, interfaces, API integrations or even networking difficulties.

• Provides support for designated applications systems. Augments and assists with the design, development, implementation of enhancements to existing systems.
• Participates in the pre-implementation tasks, as assigned, such as system design, testing and training in order to gain a thorough knowledge of the technology-enabled workflows and the application features and functions.
• Responsible for the collection of data from multiple sources to assist team with implementations, optimizations, testing, and system upgrades.
• Provides day-to-day application support, completes service tickets, and participates in on call rotation.
• Assists with troubleshooting issues with members of other teams or business units.
• Assists with communication to assigned group regarding new features/functionality, new workflows, training system availability and downtime procedures.
• Assists end users with system related issues, set up and maintenance as necessary for systems being used.
• Assists in meeting scheduling and preparation.
• Completes workflow and runbook support documentation.
• Adheres to Service Level Agreements for incident management.
• Adheres to UHealth IT standards.
• Adheres to University and unit-level policies and procedures and safeguards University assets